The Goodyear Tire & Rubber Company
Sales Administrator, Aviation
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Role Overview
The Sales Administrator is responsible for delivering end-to-end sales administration support to the Goodyear Aviation ANZ business. The role ensures accurate and timely order processing, proactive customer communication, and effective coordination with logistics, finance, and product support teams. As a key point of contact, the Sales Administrator helps maintain high levels of customer satisfaction and confidence by ensuring seamless order fulfillment, particularly for time-sensitive aviation orders and Aircraft on Ground (AOG) requirements.
What We’re Looking For
Order & Quote Management
- Process sales orders, quotations, and invoices accurately and within required timeframes.
- Validate pricing, product availability, and customer account details before processing orders.
- Monitor open orders and proactively follow up on backorders to ensure timely resolution.
- Support the efficient handling of urgent orders, including Aircraft on Ground (AOG) requirements.
Customer Support
- Serve as a key point of contact for Goodyear Aviation ANZ customers.
- Respond promptly and professionally to customer enquiries relating to orders, pricing, deliveries, and account matters.
- Provide clear guidance to customers on payment processes and banking information.
- Build and maintain strong working relationships with airlines, MROs, distributors, and other key customers.
Logistics Coordination
- Coordinate with warehouse and freight providers to ensure the timely dispatch of customer orders.
- Track shipments and provide customers with accurate delivery updates.
- Support domestic and international ANZ shipments in collaboration with the Senior Sales & Operations Specialist.
- Assist with product support shipments for Thailand and other regional markets as required.
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Documentation & Compliance
- Prepare and distribute shipping documentation, including House Air Waybills (HAWBs) where required.
- Ensure all sales, shipping, and export documentation is accurate, complete, and compliant with company requirements.
- Maintain accurate customer records and pricing information within the ERP system, working closely with the Senior Business Development Manager.
Finance, Reporting & Continuous Improvement
- Prepare routine sales, order, and backorder reports to support business operations.
- Maintain well-organised electronic records of customer documentation.
- Identify opportunities to improve administrative processes and recommend enhancements to the Senior Business Development Manager.
What We’re Looking For
- High School Diploma or equivalent. Qualifications in Business Administration, Supply Chain, or a related field are required, with a tertiary degree or diploma in Business, Logistics, or Aviation Management preferred.
- Proven experience in sales administration, customer service, or order management, preferably within the aviation, automotive, or industrial sectors.
- Experience managing urgent or time-critical customer requests, including Aircraft on Ground (AOG) order processing.
- Experience coordinating with freight providers and preparing export and shipping documentation.
- Proficient in using ERP systems for order processing, customer record management, and sales administration.
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What Will Set You Apart
- Demonstrate exceptional attention to detail and accuracy in order processing and documentation.
- Strong customer-focused approach, supported by excellent verbal and written communication skills.
- Ability to work effectively under pressure and confidently manage time-critical situations, including Aircraft on Ground (AOG) requirements.
- Solid understanding of basic financial processes, including invoicing and payment administration.
- Proficient in Microsoft Office Suite, particularly Excel and Word, as well as ERP systems.
- Proactive approach to your work and identify opportunities to improve processes and enhance operational efficiency.
About Goodyear
Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
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