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Sales Administration - Account Growth (Existing Customers)
About Kinetic
- At Kinetic, we’re redefining operational excellence in higher education, conferencing, and events.
- As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate experiences, and unlock full potential.
- With over 25 years’ experience and trusted by 350+ institutions worldwide, our software empowers organisations to run smarter, faster, and more collaboratively.
- Our culture is rooted in empowerment, community, and growth, with a focus on giving employees tools to succeed and collaborate whilst having fun.
Join Kinetic if you’re ready to shape the future of operational technology in education and events.
The Role
This Sales Administration role focuses on supporting existing customers.
Your core responsibilities:
- Securing long-term renewals and growth through administrative support
- Ensuring churn prevention via extended contracts
- Driving additions to accounts via targeted administrative processes
You’ll provide conversational backbone for our commercial team, coordinating quotes, proposals, demos, and contract execution whilst keeping accounts engaged for future growth.
Ideal for you if: ✔ You’re highly organised ✔ You work confidently with pricing/number-based documentation ✔ You thrive as a clear, concise communicator (writing to customers is key) ✔ Managing moving parts in complex workflows brings you focused energy
Key Responsibilities
Account Growth Administration
- Track opportunities for customers to upsell/cross-sell additional Kinetic services
- Draft quotes/proposals based on our pricing structure and templates
- Schedule and ** coordinate customer demos** (agendas, follow-ups)
- Follow up on customer interest via timely communications
- Liaise with internal teams (e.g Commercial, Products) for timeline guidance
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Documentation & Compliance
- Produce accurate, professional quotes/Contracts from templates
- Liaise with Finance/Commercial on conditions/requested changes
- Review quotes, contracts, and orders for accuracy prior to issue
- Create and maintain on-brand sales materials (presentations, pitch decks) from templates
- Consider customer focus in documenting proposals/elevators pitches
- Update and streamline companywide reusable templates
Tender & Renewal Support
- Help existing customers monitor and register for RFP opportunity windows
- Coordinate vendors, deadlines, and content in tender responses
Co-ordination Backbone
- Reporting and CRM: Customer meetings, follow-ups, onboarding invites, tracking in Salesforce
- Surrogate service progressed: Customer-facing admin queries (and directing them)
- Diariet all internal/external customer touchpoints closer
Requirements
Core Experience
- Administrative co-ordination (multi-tasking with attention to detail)
- Comfortable working with pricing and Excel (intermediate plus visibility)
- Business software efficiency (PowerPoint, Outlook, CRM tracker at standard)
- Proactive mindset (� action items follow-up and escalate when needed)
- Strong professional-communication (in writing) + friendly commercial customer liaison
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Nice to Have
- Salesforce or CRM experience
- Prior roles in sales support, commercial co-ordination, or account management
- Tender or bid response preparation experience
- AI tools process automation or document drafting familiarity
Why Join Kinetic?
You’ll thrive with purpose-driven work. Directly impact growth objectives supporting a base of trusted customers. Development opportunities focusing on commercial upskilling, with clear progression paths.
Benefits
-
Flexible support balanced with financial rewards:
- 40 hours paid holiday (plus bonuses and extra leave after years 2+)
- 2x annual wellbeing days (paired/donor expenditure discretion)
- Enhanced pension scheme and wellness allowances
-
Engaging environment & growth:
- Free healthy vitality stations (co-working hours)
- Recognition with performance-linked bonuses
- Lobby for personal development (learning stipends, worldwide conferences)
-
Purpose-built support programs:
- 2x dedicated days of sustainability/volunteer assignments
- Access to health and assistance programs 24/7
- Flexible health/financial benefits platform (electric car, food, travel discount access)
-
Company culture root:
- Team and company social events (owned budgets across departments)
Come grow with us. Kinetic eliminates barriers to ‘your best self’ in a diverse, inclusive environment.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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