Autocraft Solutions Group
Sales Administrator / Customer Liaison
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About us:
Autocraft Solutions Group, is Europe's largest independent engine remanufacturer and assembler, supplying OE manufacturers such as Ford, Jaguar Land Rover, Volvo, Aston Martin, PSA, JCB and many more.
We are also a technology leader in Electric Vehicle (EV) battery assembly and remanufacturing solutions, component machining and engineering services. Sustainability is at the core of everything we do!
The Role:
We're looking for a highly organised, proactive individual to join our Sales Administration Team, supporting our fast-growing EV Department from our Group Headquarters in Belton, Grantham, Lincolnshire.
The role will involve working closely with our EV team, and alongside our Sales Administration team, delivering efficient and professional support to one of our largest EV battery customers. As the department continues to grow, there may also be opportunities to support additional customers in the future.
This is a communication focused role, requiring regular interaction with both external customers & internal departments, building strong relationships and ensuring a seamless customer experience. You will be responsible for managing replacement battery orders from initial order acknowledgement through to final delivery, ensuring customers are kept informed every step of the way.
You will be the voice of our customers; those being the garages, dealers, customer warehouses, regional sales & service departments and the ultimate OEM customer, delivering a high standard of service, providing clear and timely communication, and escalating issues promptly when required.
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We are looking for someone with a professional, friendly, and confident approach, excellent communication and organisational skills, and the ability to manage multiple priorities in a fast-paced environment. Strong Microsoft Office skills, effective time management, and the ability to work well under pressure while meeting deadlines are essential. Full training will be provided to support your success in the role.
Working hours are (day shift): Monday to Friday 08:00 - 16:30, and Friday 08:00-13:30 (37.5 working hours per week - to be discussed in more detail during interview).
Closing date for applications: Tuesday 28th July 2026.
Requirements
Key Responsibilities:
- Become the main day-to-day point of contact for one of the company's largest EV battery customers. As the role develops, there may be opportunities to support additional customer accounts
- Maintain accurate and up-to-date records on the Customer Portal, ensuring all customer interactions, shipment details, and claim-related activity are documented clearly
- Respond promptly and professionally to incoming customer queries via email and telephone from dealers
- Provide clear, professional communication to customers, including service updates, operational summaries, and KPI reporting
- Ensure replacement battery orders are acknowledged promptly and managed professionally throughout the process
- Ensure dealers receive planned battery delivery dates in a timely manner and are kept informed of any changes or delays
- Work closely with internal departments, including Sales Administration, Logistics/Transport, Operations, Finance, and Management, to ensure customer requirements are delivered efficiently
- Monitor the availability of faulty batteries awaiting collection from dealers, liaising with internal teams to arrange collections and keeping dealers updated throughout the process
- Investigate service issues, resolve operational queries where possible, and escalate risks or delays where appropriate
- Ensure customer invoices are raised accurately and within agreed service timelines
- Assist with KPI reporting and provide invoicing support where required
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Skills / Experience:
- Previous experience in a customer liaison, customer service, logistics coordination, supply chain, or account support role is essential
- Experience coordinating transport, deliveries, or returns is desirable.
- Experience in automotive, EV, battery, aftermarket, or manufacturing environments would be an advantage.
- High attention to detail and accuracy is essential
- Strong organisation skills and ability to manage multiple priorities
- Strong problem-solving skills
- Ability to communicate with stakeholders at different levels
- Ability to build strong working relationships with customers, dealers and internal teams
- Calm, focused and professional
Benefits
- Employee Assistance Program / Counselling
- On-site parking
- Training and development
- Company workwear provided
- Gym discount
- Free tea / coffee
- Holidays 24 days + 8 bank holidays (FTE, pro-rated)
- Quarterly bonus scheme
- Specsavers vouchers
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