Univar Solutions
Sales Administrator
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Job summary
Purpose of the role
As a part of the Sales Administration team, you act as a link between customers and Univar personnel. Customer needs drive your activities and you balance them with the interests of the company. Within the team, you will be reporting into the Sales Office Manager, Sales Admin Manager, or Sales Manager.
Responsibilities & duties
- You support all sales activities pre- and after sales.
- Responsible for setting up and maintaining customers in SAP where applicable.
- To issue daily reports as requested by sales.
- To create quotations in Q.
- Provide price lists to the Sales personnel and Customers.
- To be available during office hours (by mail, phone) for customers, suppliers, and colleagues.
- Communicate in a service-minded manner with customers and all internal functions and provide any necessary information to all shareholders.
- Build strong, proactive relationships with customers to develop growth opportunities and ensure customer retention.
- Take advantage of any opportunity to foster new business opportunities.
- Use CRM and other tools as required and comply with all company processes, policies, and guidelines.
- Support Sales team as required.
- The duties described in this job description cover the main duties of the role, but they are not exhaustive and will vary by country. You may be required to undertake additional or other duties as necessary to meet the needs of the business.
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Qualifications & skills
- Bachelor degree or equivalent
- Relevant previous experience in working in customer service with similar tasks (main responsibilities) or equivalent
- Experience and understanding of working in an international environment is advantageous
- Good knowledge in MS Office, knowledge in CRM tools, and SAP is an asset
- Good skills in local language and fluent skills in English
- You are service-minded, have excellent communication skills, and you are well-organized with good time management skills and the ability to prioritize.
- Business-oriented, high degree of ownership, pro-active, and reliable
- Ability to work independently and as part of a team.
Key competencies and behaviors
Result oriented:
- Identifies goals, carries out activities, and works focused to achieve the desired results.
- Sets challenging targets for her/his own work.
- Maintains focus on the target even when difficulties arise on the way.
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Structured:
- Plans, organizes, and prioritizes her/his work effectively.
- Builds structures that others can work from.
- Sets up reasonable deadlines and keeps them.
Teamwork oriented:
- Works well with other people, acts sensitively and attentively to the views of others, skills, and accomplishments of others.
- Identifies and develops relationships in the group.
Initiative
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Takes the initiative and comes up with new proposals for ways of working.
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Starts activities toward a desired result.
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Arguments and explains why the activities are to be carried out.
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Flexible and able to adjust to changing conditions.
Why Univar Solutions
Today's customers and suppliers need more from their chemical and ingredients distributor. To innovate and grow, they need an ally—a collaborative expert who can help shave time and effort from their processes, formulate breakthrough products, optimize their logistics, and improve safety and sustainability.
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