Kinetic
Sales Administrator/Coordinator
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About Kinetic
At Kinetic we’re redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential.
With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively. From bustling campuses to dynamic corporate environments, our technology adapts to the rhythm of each organisation — helping them thrive in a fast-changing world.
But we’re more than just software. We’re a team of passionate problem-solvers, innovators, and collaborators who care deeply about our customers and each other. Our culture is built on empowerment, community, and continuous growth. We believe in giving people the tools, support, and freedom to do their best work — and have fun while doing it.
Joining Kinetic means being part of a purpose-driven business where your ideas matter, your development is supported, and your impact is real. If you’re ready to help shape the future of operational technology in education and events, we’d love to meet you.
The Role
This is a sales administration role dedicated to our existing customers. This position supports the growth of existing customer accounts, protecting attrition through long term contracts, and encouraging additional investment in future years via long-term contracts. You will provide the administrative backbone behind sales, drafting quotations, producing draft documentation from templates, undertaking internal diary management alongside customer stakeholders and all-round coordination support to help existing customers expand the products and services they buy from us.
If you are highly organised, have a degree of comfort working with numbers, confident communicating with customers in writing, and you enjoy keeping multiple pieces of work moving cleanly through to completion, this role is for you!
Key responsibilities
What You’ll Be Doing
Administration support of account growth
- Track opportunities for existing customers to take additional products and services.
- Prepare quotes and proposals for additional products requested by, or recommended to, existing customers, based on our list price and templates.
- Coordinate and schedule product demonstrations for existing customers, including producing agendas and follow-ups emails
- Follow up on customer interest and keep growth conversations moving.
- Liaise with internal colleagues to ascertain project delivery timelines, seek answers to product related questions, etc.
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Quotes, proposals and contracts
- Produce clear, accurate and professional proposals and pricing documents for contracts and new products and services from templates
- Liaise with commercial colleagues to request draft contracts, seek answers on contract terms, etc to drive contracts to execution smoothly
- Check the accuracy of contracts, quotes and orders before being issued, ensuring products, pricing and terms are correct based on previous quotations and proposals.
Sales documentation and presentations
- Create and maintain professional, on-brand sales documentation, including presentations and slide decks for customer meetings and demonstrations from templated resources.
- Produce proposal documents, pricing summaries and supporting materials for renewals and account growth from templated documents.
- Tailor presentation content to suit each meeting and customer, ensuring information is accurate and up to date
- Keep templates and reusable sales materials current and consistent with brand guidelines.
Tender management (existing customers)
- Help support the tender processes for existing customers, including monitoring relevant portals, registering interest and tracking deadlines.
- Coordinate and compile tender responses, using templated Q&As, gathering input from internal teams and ensuring submissions are accurate, and undertaken on a timely basis.
Coordination and administration
- Schedule customer meetings, demonstrations and calls, manage diaries (internal and through external customer liaison) and send invitations.
- Send timely, professional follow-up communications after customer meetings.
- Update and maintain CRM (SalesForce) data.
- Act as a reliable administrative point of contact for existing customers, handling queries and routing them appropriately.
What You’ll Bring
Core Experience
- Strong administrative and organisational skills, with the ability to manage concurrent pieces of work and deadlines without losing accuracy.
- A degree of confidence working with pricing and Excel
- Strong attention to detail.
- Excellent written communication and a professional, friendly customer-facing manner.
- Good working knowledge of common business software, including presentation and spreadsheet.
- A proactive, ownership mindset - you follow things up and chase them down without being asked.
- Comfortable coordinating across internal teams such as sales, commercial, products, professional services and finance.
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Nice to Have
- Experience using CRM to manage records, pipeline and reporting (in particular SalesForce)
- Experience in sales support, sales administration, or account management role.
- Experience preparing tender or bid responses.
- Experience in working with AI tools to streamline processes.
Why Join Us
You will have direct impact on Kinetic’s ambitious growth plans, working with a fast-paced, yet supportive and collaborative team, on a base of customers who already value what Kinetic delivers. It is a role with real impact: every renewal you protect and every account you help grow strengthens the business directly. You will develop deep commercial, pricing and account management skills, with clear scope to progress.
Benefits & Perks
At Kinetic, we believe work should come with rewards that make a real difference. Here’s just a taste of what you can expect when you join us:
- 25 days holiday (plus bank holidays) - with extra days the longer you’re with us
- Two paid wellbeing days each year, with a budget to enjoy some time out with someone important to you
- Enhanced pension contributions to support your future
- Two paid days a year to give back through volunteering, charity work, or sustainability projects with our Green Team
- Salary sacrifice schemes for electric vehicles and cycle-to-work
- 24/7 access to our Employee Assistance Programme for confidential advice and support
- A full annual health check to keep you at your best
- A flexible benefits platform - from life assurance and learning opportunities to retail discounts and cinema tickets
- A genuine people-first culture where your growth and wellbeing come first
- Performance-related bonus scheme to reward your contribution
- Regular socials - from team get-togethers to all-company celebrations, with each department owning a budget for their events
- The opportunity to attend group conferences, away days and learning forums both in the UK and abroad - network with other talent
We’ve created a welcoming office environment, with well-stocked kitchens offering free breakfast, fresh fruit, hot and cold drinks, and a range of tuck shop goodies to keep you fuelled throughout the day.
Kinetic is an equal opportunity employer, fostering diversity and committed to creating an inclusive environment for all employees.
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