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Sales Advisor
Customer Service and Sales Associate (Flooring) – Tapi Carpets & Floors
We have an exciting opportunity for someone who is passionate about people and customer service! This role is all about assisting customers to bring their vision to life through the power of a great product.
Tapi is offering an enthusiastic, driven individual the chance to join our family. Our teams are filled with industry knowledge, offering incredible learning and development opportunities.
If you’re ready to take the next step and join a revolution, apply today.
Responsibilities
- Work alongside your store team to "wow" customers at every interaction.
- Provide top-notch customer service, assisting with:
- Pre-sales queries
- Order completions
- Post-sales questions
- Escalating rare complaints
- Support your team with promotional activities and store housekeeping, reporting directly to one of our Store Managers.
- Continuously seek ways to improve store operations, service quality, and customer satisfaction.
- Learn about our glorious products and collections to deliver bespoke advice tailored to each customer.
- Train in room design and costing to uphold flooring excellence.
The Big Package
- 25% colleague discount
- Salary sacrifice pension plan
- Perks platform (cheap cinema tickets, cashback, and discounts on well-known brands)
- Employee Assistance Programme
- A day off for your birthday
- Cycle to work scheme
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About You!
We’re looking for a sales-driven, customer-focused individual who is truly passionate about what they do.
✅ A quick thinker with a warm, authentic personality ✅ Presentable, switched-on, and honest—always bringing a little joy to interactions ✅ Self-motivated and enthusiastic, eager to impress ✅ A "no customer left behind" attitude—we aim to maintain a 5-star Trustpilot rating! ✅ Thrives in fast-paced, busy store environments ✅ Proactively seeks improvements for customers and team members ✅ Biased towards action and continuous growth
Get to Know Us!
Hello! We’re Tapi, slightly obsessed with floors. As a flooring retailer with difference, we aim to revolutionise the carpet and flooring shopping experience—making it reassuringly simple and fun.
Our Story
Founded in 2015 by industry specialists passionate about doing things differently, we’ve grown from a few dedicated flooring experts into the largest flooring retailer in Britain.
- Over 1500+ colleagues—yet we still value family culture above all.
- 10+ years of growth, expanding from a small vision into 54 flooring stores and integrating the Carpetright brand (2024).
- Consistently outstanding 5-star service—our customers love us!
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Why We’re Success
Our secret? Our people. From our longest-serving colleagues to those who plan to retire with us, we foster an environment where teamwork, pride, and happiness flourish.
Your Growth with Tapi
We invest in your personal development like no other.
- Tapi Academy – A 12-week training programme for new Flooring Sales Advisors
- Guaranteed 12-week OTE while you learn
- Celebrating success – Milestones recognized publicly
- Social events & fun competitions between locations
- Family values – Wherever you work (store/office/field), teamwork matters!
And when you love your job, it shows—our happy team elevates our customer service, making it the #1 reason we’re here.
Our Commitment to Diversity & Inclusion
Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: no discrimination based on:
- Age
- Disability
- Sex
- Race
- Religion or belief
- Gender reassignment
- Marriage/civil partnership
- Pregnancy/maternity
- Sexual orientation
We are an inclusive team, actively promoting equality of opportunity for all—valuing talent, skills, and potential. We welcome all applications.
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