Tapi Carpets & Floors
Sales Advisor (Holloway Road)
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Sales Advisor (Holloway Road)
Sales Advisor (Holloway Road Store Location)
Role based at: Tapi Carpets & Floors, Holloway Rd, London N7 0RY
About the Role
Join Tapi, the UK’s largest flooring retailer, on a mission to redefine the flooring experience! This is an opportunity for a passionate, customer-focused individual eager to bring innovation to the world of carpet and flooring. You’ll be part of a revolution—where industry knowledge, Jean-vous-mêmes shine, and goals are achieved through collaboration. Here, you’ll learn from (and mentor) a team that exudes the best of flooring service and creativity.
The role sits at the heart of customer service excellence—whether welcoming walk-ins, answering questions about designs, or helping customers conceptualise their perfect home.
Responsibilities
- Collaborate with your store team to deliver exceptional customer experiences from store visit through every phase of the order lifecycle.
- Provide bespoke guidance on products, styles, and layouts to bring customers’ visions to life (including handling rare complaints effectively).
- Sales-focused yet empathetic: meet customers’ needs with warmth, patience, and professionalism.
- Support floor promotions, maintain positive store conditions, and champion continuous improvement—potential innovations are welcomed!
- Train in design consulting—from sketching room layouts to estimating costs—so you can offer tailored flooring solutions.
- Foster a 5-star-rated service environment (depicted on Trustpilot).
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The Big Package
✔ 25% staff discount on products ✔ Salary sacrifice pension support ✔ Perks platform—cinema tickets, cashback, and discounts to top brands ✔ Employee Assistance Programme for holistic support ✔ Company-wide birthday leave policy ✔ Cycle-to-Work scheme saving at home
About You
We’re looking for a person who excels by:
- Being a versatile blend of charisma & precision—could it be you?
- Soliciting customer loyalties while keeping your eye on uplifting in-the-moment interactions.
- Thriving in a fast-paced environment and innovating daily to enhance things—no quiet hours.
- Adhering by a "no customer left behind" ethos, with a record to live up to.
- Notice: we pull no punches (respectfully) when needed—diplomacy and tact are at core.
- Centreing yourself like a dynamic “joiner,” and yes—humour isn’t optional.
Get to Know Tapi
Due to your acute business sense and passion, don’t miss on the first step of an evolutionary Tapi journey known for its #TeamGalCore.
Spawned in 2015 by industry veterans searching for a fresher, friendlier floor experience. Fast-forward 10 years:
- Hence 5,743 employees and a proud
- Holder of *asterisk – Counting * in inventories, of course).
Thinking the hybrid marvel? Check:
- Embraced neighbourhood store footprints to bring the game-changing home consultant.
- Became the largest flooring retailer in Britain (source of pride as anticipation allies).
- 2024: Expanded via full Carpetright integration, 54 stores, and more growth ahead.
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Key to Trustpilot superstar ratings too: an ethos of fair play, radical efficiency, and core geniality. Never look a deadline (or dollback of a complaint) in the mirror—our collective zeal fuels from colleagues who simply... enjoy what they do.
Develop elder statesmen skills enrolled in our progressive Tapi Academy—12-week guidance with a 12-week on-the-earn (OTE) guarantee while hosting fundamentals. Celebrating together:
- Colleague milestones
- Award parades (site-specific spotlights)
- Fun drinks (aka Tapi socials); not just beer—let’s note creative loopholes.
Love your colleagues to perfection. Nolan: they welcome and amplify equilibrium. 🥳 From trainers to retirees, happiness reverberates; it shines visible through happy customers to make us turn our alarms off.
We’re an Equal-Opportunities Employer
Talk is strategic; actions form the Tapi DNA.
Supplier? Supplier does not equal duty—no discrimination on age, disability, sex, gender or reproductive health statuses. Our comprehensive, stimulating workplace actively seeks talent excellence—match that curiosity to our values.
INDHP: Interdeepen_—at Tapi, it’s a vowed focus on HuDfulness and Human Right’s Devotion Partnerships Action Understanding Now, so you become as aware as the ambition surrounding you. Equilibrium: Drives Tapi.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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