Rituals
Sales Advisor - Horsham (8 hours)
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Rituals Advisor
As a Rituals Advisor, you’re part of our store team. You engage directly with our customers, listen to their needs, and advise them on which of our products are the perfect match for them. You turn every customer interaction into a memorable customer experience.
Being a Rituals Advisor means being a luxury sales advisor with exciting opportunities for career growth.
By working closely with your Store Manager and Assistant Store Manager, you’ll achieve your personal goals as well as those of the store. You’ll interact with customers daily and ensure a ‘best-in-class’ customer experience. You’ll adhere to store operational and safety procedures, while maintaining cleanliness and visual merchandising standards.
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Responsibilities
- Engage with customers to identify their needs and provide expert advice on our products.
- Deliver a luxury, personalised shopping experience.
- Work closely with Store Manager and Assistant Store Manager to meet both personal and store targets.
- Maintain operational safety protocols and visual merchandising standards.
- Keep the store clean, tidy, and visually appealing.
Qualifications & Attributes
High on energy, low on ego, and with a touch of humour!
- Exceptional interpersonal skills: Your ability to connect with customers ensures they feel at home in our stores.
- Brand passionate: You’re professional and excited about the Rituals brand, passionate about sharing its benefits.
- Customer-centric mindset: You prioritise excellent customer service with a team-first attitude.
- Problem-solving ability: Strong decision-making and tactical skills.
- Attention to detail: Organised, meticulous, and structured in your work approach.
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Preferred:
- Previous experience in retail or hospitality.
- Customer-service mindset and collaborative work ethic.
Additional Information
- Job Grade: Shops: 9
- Hours per week: 8–16
- Shop Type: Regular Shop
- Job Profile: Rituals Advisor
- Department: Stores
All personal information will be kept confidential in accordance with EEO guidelines.
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