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Sales Advisor
Our Business
Siltbuster Ltd is the UK’s leading responsive wastewater treatment company, serving an extensive range of clients across the UK and overseas. “Water Quality Matters”—the business ensures that environmental protection is provided by delivering complete package plant solutions to a breadth of sectors.
From our dedicated, purpose-built facility located on our 10-acre site, we develop, engineer, and manufacture patent-protected, market-leading products through our in-house R&D and design teams. By utilising our in-house laboratories, expertise, and workshop capabilities, Siltbuster solutions are proven, cost-effective, compliant, and environmentally beneficial. Our projects, fleet services, and remote field engineering teams ensure complete customer satisfaction, whether it’s an individual rental unit or a complete, permanent, turnkey solution.
About the Role
The Siltbuster team in Monmouth are looking for a Sales Advisor to provide valuable support to both our Technical Sales Engineers, as well as our customers, in progressing enquiries through to the purchase order stage. No two days are the same in this role, and some of the responsibilities include:
- Supporting customers with queries via phone, email, and our interactive web portal
- Updating Salesforce and providing information when requested
- Preparing and sending quotations to customers
- Supporting the Technical Sales Teams in progressing enquiries and opportunities through to completion
- Liaising with other internal departments to confirm engineer and equipment availability
- Providing ** handover information** to the engineering team, ensuring effective delivery of solutions
- Supplying the Operational teams with appropriate details for the delivery of unit rentals, unit sales, or critical spares/component sales
- Conducting end-of-contract customer satisfaction surveys
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For this role, you will need to be passionate about delivering good customer service, with the ability to communicate clearly and concisely. You will need to be organised, with attention to detail, as well as being proficient in the use of Office 365.
If you are passionate about making a difference in the water-environmental sector, then this is for you. Our enthusiastic, dynamic, and supportive team will help get you up to speed quickly and making a difference for our customers.
About You
- Relevant experience in a customer service/customer-facing role is preferred
- Experience in a sales or sales support role is desirable
- A keen interest in sales activities in the water and environmental space
- The ability to prioritise workloads to meet deadlines and strong attention to detail
- Strong problem-solving ability and the ability to think outside the box with a positive ‘can-do’ attitude
- Able to provide high-level customer service
- Strong communication skills, with the ability to clearly and concisely convey information and adapt style to suit the target audience
- Competent in the use of Office 365, notably Excel and Word
- Positive, customer-centric attitude
- Self-motivated and enthusiastic
- Strong team player, approachable
- Willingness to learn and adapt
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What We Can Offer You
We understand balancing work and life commitments isn’t always easy—that’s why we’ve designed our benefits package to support you in all areas of life:
- Competitive salary
- Eligible for company bonus scheme (annual and quarterly payments)
- Medicash Scheme (access to 24-hour online GP services, discounted gym memberships)
- Pension scheme with contributions based on total earnings, not just salary
- 25 days holiday + 8 Bank Holidays
- Increasing annual leave entitlement with long service
- 3x annual salary life insurance (DIS)
- Support for development and training
- Employee Assistance Programme (EAP) and access to Mental Health first aiders
- Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays, and more)
- Employee referral scheme
This role is not open to agencies—please direct no calls or emails. Thank you.
EDI Statement
Siltbuster Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. We value transparency, respecting others, and understanding differences. We give full and fair consideration to all applicants, regardless of:
- Age
- Disability
- Gender reassignment
- Race
- Religion or belief
- Sex
- Sexual orientation
- Marriage and civil partnership
- Pregnancy and maternity
As part of your recruitment journey, we are happy to support requests for reasonable adjustments.
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