Job Introduction

Since 1886, Whittard of Chelsea has been delighting customers with exceptional tea, coffee, and hot chocolate. In our London stores, we don’t just serve drinks - we create moments of discovery and delight, even during the busiest day.

We’re looking for a Retail Sales Advisor to join one of our vibrant, high-footfall London locations. If you thrive in a fast-paced retail environment, love a challenge, and are passionate about exceptional service, we’d love to meet you.

You’ll need to be available to work a flexible schedule, including weekends, key trading days, and during our opening period. We require availability of a minimum of 4 days, Friday to Monday.

A Day in the Life of a Whittard Sales Advisor

In a busy London store, no two moments are the same. You’ll serve customers from around the world, juggle multiple priorities, and deliver confident, high-quality service with a calm and collected approach - even when it’s three deep at the till.

You’ll Be

• Customer-Obsessed: Whether it’s a rushed commuter or a curious tourist, you’ll quickly connect with every customer, offering tastings, tailored advice, and a standout experience under pressure.
• Sales-Savvy: You’ll confidently guide customers through our range, suggesting pairings and bundles that elevate their visit and increase basket size.
• Resilient & Responsive: You’ll stay focused and adaptable during high-traffic times, knowing how to balance tills, restocks, and sampling with a sense of urgency and care.
• A True Team Player: You’ll work shoulder-to-shoulder with a close-knit team, keeping communication clear, energy high, and standards exceptional throughout your shift.
• Operationally Efficient: From slick stock replenishment to sharp visual standards, you’ll help ensure the store looks great and runs like clockwork.