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Sales Advisor – M&S Opticians
About the Role
As a Sales Advisor at M&S Opticians, you will play a vital role in delivering high-quality eye and hearing care services while promoting our offerings within the wider M&S store.
Your responsibilities will include:
- Optimising sales opportunities
- Maintaining accurate customer records
- Managing stock levels
- Providing exceptional customer service
You will assist patients in selecting the right eyewear, educate them on care and maintenance, and ensure a seamless experience. With a strong retail background and excellent communication skills, you will thrive in a fast-paced environment, making a meaningful impact on our customers’ lives.
Key Responsibilities
- Promote optical and hearing services within the store to drive appointments
- Maintain accurate customer records and manage stock levels
- Provide outstanding customer service and handle enquiries professionally
- Assist patients in selecting frames and lenses suited to their needs and lifestyle
- Perform basic adjustments and repairs
- Schedule and confirm patient appointments
- Support the fitting and dispensing of contact lenses
- Conduct preliminary pre-tests and measurements
- Work towards achieving store sales targets
- Support marketing initiatives and special events
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About You
You are a customer-focused and detail-oriented professional with a passion for helping others. Ideal candidates will:
- Have a strong retail background in customer service or sales
- Enjoy building rapport with customers
- Provide expert guidance on eyewear selection
- Excel in multitasking, organisation, and efficiency in fast-paced environments
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Your very own career expert that helps elevate your application to the next level.
Previous optical or healthcare experience is preferred but not required—eagerness to learn and deliver exceptional service matters most.
Key Requirements
- Strong retail, customer service, or sales background
- Excellent communication and interpersonal skills
- Highly detail-oriented with strong organisational abilities
- Ability to multitask and thrive in a fast-paced setting
- Commercial awareness with the ability to maximise sales opportunities
- Previous optical or healthcare experience is a plus but not required
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