Transcend Information, Inc.
Sales and Account Support Specialist
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Sales & Account Support Specialist | Transcend Information (UK)
Hemel Hempstead (Hybrid – 3 days minimum in-office)
About Transcend Information
At Transcend Information, Inc., we design and manufacture high-quality memory and storage solutions used globally. Headquartered in Taipei with a strong presence in the UK and Europe, we prioritise quality, reliability, innovation, and customer support.
Our UK office plays a key role in supporting customers, distributors, and partners across the UK and Europe. This varied and collaborative role spans:
- Customer account support
- Sales administration
- Accounts receivable coordination
- Executive support
This is an excellent opportunity for an organised, proactive individual who thrives in a dynamic environment, enjoys ownership of tasks, and loves working across multiple business functions.
Important Application Notes
Please read carefully before applying:
To ensure suitability, candidates must meet the following essential requirements:
- Ability to commute to Hemel Hempstead for regular office attendance (3+ days/week)
- Unrestricted right to work in the UK (no visa sponsorship available for this role)
- Prior experience in:
- Sales support
- Account administration
- Customer service
- Office/admin/accounts receivable or related business roles
- Credit control
Note: Applications lacking these essentials may not proceed.
The Role
We are seeking a customer-focused Sales & Account Support Specialist to join our UK team. This is a hybrid, multi-functional role combining:
- Customer account support
- Sales administration
- Accounts receivable coordination
- Executive assistance
- Office administration
You’ll support customers, the sales team, and the General Manager (GM), ensuring smooth business operations while delivering exceptional service to both internal and external stakeholders. Ideal for those who enjoy variety, coordination, and delivering outstanding support across multiple areas.
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Key Responsibilities
Sales & Customer Account Support
- Process customer orders with accuracy and efficiency
- Coordinate order-related activities with:
- Customers
- Distributors
- Internal teams
- Respond promptly to customer enquiries
- Support the sales team in:
- Account administration
- Customer communications
- Maintain up-to-date customer records and documentation
- Serve as the primary point of contact for account-related enquiries
Accounts Receivable & Administrative Support
- Monitor outstanding customer balances
- Assist with follow-ups for overdue invoices
- Generate and send customer statements/payment reminders
- Collect remittance advice and payment details
- Update and manage internal accounting records for Taipei HQ
- Support account reconciliation and payment tracking
- Help with reporting and administrative tasks for customer accounts
Executive & Office Support
- Provide administrative support to the General Manager, including:
- Coordination of meetings
- Managing diary/appointments
- Assist with travel arrangements
- Support preparation of:
- Reports
- Presentations
- Business documentation
- Coordinate:
- Customer visits
- Internal meetings
- Event organisation
- Ensure seamless day-to-day office operations
About You
We’re looking for an organised, proactive professional with:
- Enjoyment in managing multiple priorities and working collaboratively
- Strong communication and customer service skills
- Exceptional administrative and organisational abilities
- High level of attention to detail
- Good technical proficiency in Microsoft Office (Outlook, Excel, Word)
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Required Skills & Experience
✅ Must have prior experience in:
- Sales support | account administration |
- Customer service | office administration |
- Accounts receivable | credit control or related fields
✅ Full UK right to work
Desirable (Not Essential) Qualifications
➔ Experience in distribution, technology, or B2B environments ➔ Familiarity with accounts receivable or credit control ➔ History of supporting senior managers/leadership ➔ Experience with meeting coordination, events, or travel arrangements ➔ Exposure to order processing or customer account administration
Who This Role Suits
Hίο glycine universe nd role azhč}})r apartments typically if studying the best office-related trades:
- Sales Support Administrator
- Account Coordinator
- Customer Service Administrator
- Accounts Receivable Assistant
- Credit Controller
- Commercial Administration
- Executive Assistant
- Office Manager
- Business Support Coordinator
Suited for applicants seeking a dynamic role blending customer support, sales admin, executive assistance, and office management.
Note: This is not a fully remote position or solely sales-based role.
What We Offer
- Competitive salary (experience-based)
- Quarterly performance bonuses
- Hybrid work policy (minimum 3 days/week in office)
- Corporate benefits including:
- Private healthcare
- Wellbeing initiatives
- Continuous training and career development
- Regular team events
- Supportive, collaborative workplace
- Exposure to international operations
-- Location: Hemel Hempstead (Hybrid – Minimum 3 Days On-Site)
Ready to join a proactive team? [Apply now → (link link)]
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