Natixis Corporate & Investment Banking
Sales and Client Support Analyst
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Sales and Client Support Analyst
Sales & Client Support Analyst – Global Markets (Milan Desk Support | Multi-Asset Coverage | a minimum of 6-18 months of experience
Location: London / Hybrid (with international desk coverage) Division: Global Markets | Sales & Client Support
About the Role We are seeking a dynamic and detail-driven Analyst to join a fast-paced Global Markets environment, supporting the Milan Sales Desk while contributing to a truly international client support function.
This is a high-exposure role at the heart of client transaction management, where you will gain end-to-end visibility of the trade lifecycle across multiple asset classes, with a strong focus on Fixed Income and Derivatives.
You will play a key role in ensuring the accurate processing, monitoring, and settlement of transactions, while supporting regulatory obligations and delivering a high-quality client experience across internal and external stakeholders.
This is an excellent opportunity for someone looking to build a deep, cross-asset operational and client-facing skillset within a global investment banking environment.
What You’ll Be Doing Client & Sales Desk Support Provide dedicated support to the Milan Sales Desk, ensuring accurate system booking and representation of Italian Global Markets transactions Build strong relationships with Sales teams across Milan, London, Dubai, and Paris to support business flow and client pipeline visibility Act as a key point of contact for transaction-level queries and client servicing needs Trade Lifecycle Management Manage the full post-trade lifecycle from pre-matching through to final settlement (T+1 focus) Ensure accuracy across confirmations, settlements, and reconciliations Monitor and resolve breaks or discrepancies in a timely and controlled manner Regulatory & Operational Controls Support local regulatory reporting requirements for the Milan business Ensure adherence to internal controls, operational standards, and risk mitigation frameworks Support onboarding of new business lines through governance processes (NPNA / NST etc.) Cross-Functional Collaboration Work closely with Front Office, Sales, Operations, Risk, Compliance, IT, and other internal teams Act as a communication bridge between centralized operations (Paris) and front-line desks Respond to internal stakeholder requests with accuracy and efficiency Cross-Asset & Multi-Product Exposure Gain exposure across Fixed Income, Equity Derivatives, GSF, Treasury, and Islamic Finance products Develop a strong understanding of client expectations and product-specific trade flows Continuous Improvement & Risk Awareness Identify process inefficiencies and contribute to operational improvements Strengthen controls and reduce operational risk through proactive issue resolution Support continuous cross-training across asset classes within the team
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What We’re Looking For Essential Requirements Fluent Italian speaker (essential – direct support for Milan Sales Desk) Experience or strong interest in Fixed Income and Financial Markets operations Understanding of post-trade processes and trade lifecycle management Strong communication skills with ability to engage confidently across Front Office and Operations teams
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Core Skills Strong analytical and problem-solving ability High attention to detail and control-oriented mindset Ability to manage multiple priorities in a fast-paced environment Strong interpersonal skills with confidence in stakeholder management Proficiency in MS Office (Excel, Outlook, Word); familiarity with trade platforms is an advantage
Personal Attributes Proactive, adaptable, and comfortable working independently Collaborative mindset with a strong team orientation Resilient under pressure with strong time management skills Curious mindset with a desire to understand cross-asset products and processes Continuous improvement mindset – always looking for better ways of working
Why Join Us This role offers the opportunity to: Build deep expertise across multiple asset classes and markets Gain international exposure across key financial hubs (Milan, London, Paris, Dubai) Work closely with Front Office Sales teams in a highly visible client support function Develop a full understanding of the trade lifecycle in a global investment banking environment Be part of a collaborative and high-performing Global Markets team
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