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Sales Administration Apprentice
We are looking for a motivated and enthusiastic Sales Administration Apprentice to join our team. This is a great opportunity to gain hands-on experience in a busy sales office while working towards a recognised apprenticeship qualification in Customer Service L3.
Wage
- £15,392 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
- Minimum wage rates (opens in new tab)
Training Course
- Customer service specialist (level 3)
Hours
- 08:00 to 17:00 with a 30-minute lunch break and a 15-minute break each morning and each afternoon.
- 37 hours a week
Start Date
- Monday 11 January 2027
Duration
- 1 year 6 months
Positions Available
- 1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The successful applicant will support the sales team with customer enquiries, order processing, maintaining records, preparing documents, and carrying out general administrative duties. You will develop valuable communication, organisation, and IT skills while learning how a professional sales environment operates.
This role is ideal for someone who is keen to learn, enjoys working with people, and wants to start a career in business, customer service, or sales administration.
The apprentice will work as part of our sales administration team, helping to ensure customer enquiries, orders, and office tasks are dealt with efficiently and professionally. No two days will be exactly the same, but typical duties may include:
- Answering incoming calls and responding to customer enquiries in a polite and professional manner.
- Processing customer orders accurately and updating internal systems and records.
- Supporting the sales team with quotations, order updates, customer information, and general administration.
- Preparing and maintaining documents, emails, spreadsheets, and other business records.
- Liaising with colleagues, customers, and suppliers to help ensure orders and enquiries are followed up.
- Learning how the sales process works from initial enquiry through to order completion.
- Developing communication, organisation, IT, and customer service skills through day-to-day tasks and apprenticeship training.
This role will give the apprentice the opportunity to gain practical experience in a busy office environment while building confidence and workplace skills.
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Where you'll work
Maltkiln Lane
Newark
NG24 1HN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
- LINCOLN COLLEGE
Training Course
- Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course Contents
-
Business focused service delivery:
- Demonstrate a continuous improvement and future-focused approach to customer service delivery including decision-making and providing recommendations or advice.
- Resolve complex issues by being able to choose from and successfully apply a wide range of approaches.
- Find solutions that meet your organisation's needs as well as the customer requirements.
-
Providing a positive customer experience:
- Through advanced questioning, listening, and summarising, negotiate mutually beneficial outcomes.
- Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy.
- Use clear explanations, provide options, and solutions to influence and help customers make choices and agree next steps.
- Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction.
- Demonstrate a cost-conscious mindset when meeting customer and business needs.
- Identifying where highs and lows of the customer journey produce a range of emotions in the customer.
- Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format.
-
Working with customers/customer insights:
- Proactively gather customer feedback, through a variety of methods. Critically analyse, evaluate the meaning, implication, and facts, and act upon it.
- Analyse your customer types to identify or anticipate their potential needs and expectations when providing your service.
-
Customer Service performance:
- Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome.
- When managing referrals or escalations, take into account historical interactions and challenges to determine next steps.
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- Service Improvement:
- Analyse the end-to-end service experience, seeking input from others where required, supporting development of solutions.
- Make recommendations based on your findings to enable improvement.
- Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations, and industry best practice.
Training Schedule
The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service Specialist.
A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course.
This is a work-based programme with college attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours.
More Training Information
Requirements
Essential Qualifications
- GCSE in:
- English and Maths (grade A*/9 – C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Logical
- Team working
- Non-judgemental
About this Employer
ULTIMATION DIRECT LTD is a UK-based manufacturing company, specialising in the design, production, and installation of perimeter security and access control products.
https://ultimationdirect.co.uk (opens in new tab)
After this Apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
After this apprenticeship (opens in new tab)
Upon successful completion of the apprenticeship, there may be opportunities to progress into customer service or sales roles.
Ask a Question
The contact for this apprenticeship is:
- LINCOLN COLLEGE
- Kateryna Shevchenko
- apprenticeships@lincolncollege.ac.uk
The reference code for this apprenticeship is VAC2000042455.
Apply Now
Closes in 11 days (Tuesday 28 July 2026 at 11:59 pm)
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