Langham Recruitment
Sales and Operations Manager
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Sales & Operations Manager - Travel Sector
Hybrid working (3-4 days onsite) | West Yorkshire | £40,000 - £50,000
Are you currently working in a travel agency, tour operator, online travel business, or customer-focused travel organisation and looking for a role where you can make a genuine impact?
We're partnering with an ambitious and fast-growing specialist travel business with an outstanding reputation in its market. Having achieved significant growth, the company is now entering an exciting new phase and is seeking a commercially minded Sales & Operations Manager to help drive the next stage of its journey.
This is far more than a traditional management role. You'll have the opportunity to influence strategy, improve performance, develop people, implement new systems and processes, and play a key role in shaping a business that is becoming a recognised leader within its sector. If you're someone who enjoys improving how things work, developing teams, delivering exceptional customer experiences, and helping a business scale, we'd love to hear from you.
Why This Role?
This opportunity would particularly suit someone with experience from:
- Retail travel agencies
- Tour operators
- Online travel agencies (OTA)
- Travel e-commerce businesses
- Travel sales and reservations teams
- Customer operations or contact centre environments within travel
Perhaps you're a Branch Manager, Assistant Manager, Operations Manager, Sales Manager, Commercial Manager, or Senior Team Leader looking for a broader leadership role where your ideas and expertise will genuinely shape the future of the business.
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The Opportunity
Reporting directly into the leadership team, you'll be responsible for both commercial performance and operational excellence across the organisation.
You will:
Drive Sales Performance
- Lead and improve the end-to-end sales process
- Increase conversion rates and maximise sales opportunities
- Introduce structure, accountability, and best practice across the sales function
- Coach and develop team members to improve individual performance
- Use data and reporting to drive commercial decision-making
Improve Operations
- Develop scalable processes that support continued business growth
- Improve operational efficiency and customer service delivery
- Create clear workflows and performance measures
- Support the successful delivery of customer experiences and events
Lead Systems & CRM Development
- Help optimise CRM systems and customer journey processes
- Improve visibility of sales pipelines and business performance
- Introduce meaningful reporting and KPI tracking
- Support ongoing digital and technology improvements
Develop People & Culture
- Lead, coach, and develop a growing team
- Introduce structured performance management and development plans
- Build a high-performing, accountable, and customer-focused culture
- Support recruitment, onboarding, and future talent development
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About You
We're looking for an individual who combines commercial awareness with strong operational leadership.
You'll likely bring:
- Previous experience in a travel industry environment
- Experience managing people and improving team performance
- Strong sales and customer service leadership skills
- Experience implementing or improving processes and systems
- Confidence using CRM platforms and business reporting tools
- A highly organised and proactive approach
- The ability to thrive within a growing, fast-moving business
Most importantly, you'll be someone who wants to build, improve, and help lead a business through an exciting period of growth.
What's on Offer?
- £40,000 - £50,000 basic salary
- Performance-related bonus
- Hybrid working (3-4 days per week onsite) (just outside Leeds off the M62)
- Flexible working hours
- Significant autonomy and influence
- Direct access to senior leadership
- Genuine progression opportunities as the business continues to grow
- Travel-related perks and opportunities
- A chance to make a visible impact in a highly respected travel business
Apply Now
If you're currently working in the travel sector and are looking for an opportunity to step into a broader leadership role within a growing and ambitious business, we'd love to hear from you. This is an opportunity to join at a pivotal stage, influence how the company evolves, and build a long-term career in a business with significant growth ambitions.
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