Frasers Group
Sales and Retention Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Sales & Retention Manager
As a Sales & Retention Manager, you’ll be responsible for driving membership growth, maximising retention, and ensuring our live member movement continues to expand. This is a full-time leadership role reporting directly to the General Manager, where you’ll lead sales initiatives, support the team, and foster a seamless member experience from first visit forward. You’ll be an ambassador for sales excellence—leading by example, implementing smart strategies, and building key relationships both inside and outside the club.
What You’ll Be Doing
- Advocating and delivering the core FUNDAMENTALS sales process, coaching the team to ensure peak performance.
- Driving new member sales while maximising existing member retention to sustain and grow member engagement.
- Owning the activity planner—planning, executing, and tracking initiatives to measure impact.
- Developing and rolling out creative internal and external lead-generation strategies.
- Monitoring sales dashboards and KPIs, providing actionable insights to the team and ensuring targets are exceeded.
- Revenue optimisation across all lines—memberships, product sales, and secondary spend to boost profitability.
- Creating and delivering monthly sales presentations to the wider management team.
- Building local business partnerships and developing #WeMoveBusinesses opportunities.
- Leading by example in high-visibility areas like reception and the gym floor.
- Engaging in national initiatives, such as #WorkoutWednesday and #WeCommunicate.
- Providing honest, constructive feedback to team members while supporting development and performance.
- Assisting the General Manager with operational tasks, including health & safety, facilities management, maintenance, recruitment, and presentation standards.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You – The Ideal Candidate
- Passionate about health, fitness, and wellness Experience or deep personal connection to the industry.
- Proven leader with the ability to inspire, mentor, and coach a team of diverse members.
- Strong sales and retention focus, with a results-driven mindset and track record of achieving targets.
- Genuine, adaptable communication—ability to connect with all member types, staff, and external stakeholders.
- Positive, solution-focused, and resilient under pressure—composed in high-stakes environments.
- Ambitious, proactive, and eager to grow within leadership and business development.
- Flexible availability – willing to work evenings, weekends, and bank holidays to meet business demands.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Join Frasers Group?
An opportunity that promises huge potential, unrivalled experience, and tailored rewards—for the fearless.
Here’s What You’ll Get
✅ Free gym membership ✅ 20% discount across all Frasers Group brands ✅ Eligibility for the Fearless 1000 Bonus Scheme ✅ Monthly Frasers Champion Award – Winners receive double salary for the month ✅ Everlast Gyms Monthly Champions recognition ✅ Full career funding and development, including Level 3 & 5 in Management & Leadership ✅ Industry-leading training in product expertise, PT delivery, and group training ✅ Chance to expand your fitness knowledge and lead training sessions
At Frasers Group, We Live By Our Principles
- Think without limits – Move fast, think fearlessly, and take the team with you.
- Own it, back yourself – Own the fundamentals, your role, and the results.
- Be relevant – to your people, our partners, and the planet.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills