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Sales Assistant
Sales Assistant (Oxford)
About the Role
Application Deadline: 20 July 2026 Department: Retail Location: Oxford Compensation: £13.45 / hour
Diversity matters We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who We Are
You might know us as the inventors of the bath bomb, but there’s more to Lush—this great-smelling, partially employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than we take, demonstrating that capitalism can be a force for good.
The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one we’re proud to commit to in the UK. As an Accredited Living Wage Employer, we prioritise our people, stand against cruel practices like animal testing, promote sustainability, and show that ethics matter—whether it’s inside Lush products or the values of our team.
The Role
In this dynamic position, you’ll be the vibrant face of the store, turning first impressions into long-lasting customer relationships. Your responsibilities will include:
- Welcoming customers with warmth and energy
- Offering personalised recommendations and product demonstrations
- Enhancing in-store experiences through engaging events and tailored sampling
- Maintaining visually appealing displays and stock organisation
- Aligning with seasonal trends and promotional goals
- Collaborating with your team to exceed sales targets
Supported by competitive pay (based on the Living Wage), flexible shifts, training opportunities, and a potential bonus structure, this role is perfect for someone eager to grow while making a difference in the activities of a thriving retail community.
Want to see where a career at Lush could take you? Check out real tales of career growth and inspiration here.
Key Information
- Availability: 12 hours per week
- Recruitment Evening: Tuesday 28 July 2026
- Trial Shifts: Saturday 1 August or Sunday 2 August 2026
- Training Shifts: Week commencing 10 August 2026, specific dates to be confirmed
- Start Date: Week commencing 17 August 2026, dates TBC
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Note: We reserve the right to close this vacancy early due to high demand or operational changes.
Key Responsibilities
- Greet customers warmly, fostering an inclusive and inviting store environment.
- Use product expertise to provide personalised advice, product demos, and tailored sampling.
- Organise and host memorable in-store events, ensuring positive customer experiences.
- Maintain a clean, organised, and visually appealing shop floor.
- Collaborate with the team to drive sales, meet sales targets, and adapt to seasonal trends.
- Efficiently manage stock levels, minimise waste, and contribute to budget control.
- Engage in continuous professional development and training to enhance customer service skills.
- Promote an environment of teamwork, contributing to a supportive and respectful workspace.
- Participate in engaging in-store and external events to create lasting impressions.
Skills and Experience
Looking for your skills in our Sales Assistant role? Here’s what we value the most:
-
Customer Experience:
- A passion for delivering exceptional service and uplifting others to ensure a five-star shopping experience.
- Energise the team andッドkultivate customer delight—turning stores into havens of kindness.
-
Teamwork:
- Creating a positive, collaborative environment where every team member thrives.
- Instinctive ability to unite colleagues towards shared goals.
-
Communication:
- Proactive and clear communication to meet team, management, and cross-store goals.
- Maintaining an approachable, inviting tone in interactions with colleagues and customers alike.
Benefits
Taking care of your well-being and growth is just as important as delivering exceptional service. Enjoy a benefits package that ensures you’re not just at work, but supported every step of the way:
| Benefit | Details |
|---|---|
| Holiday Allowance | |
| Discount on Lush products and spa treatments | 50% off all products and services |
| Performance-Based Bonus | Revenue-sharing incentives |
| Complimentary Spa Treatment* | Enjoy a complimentary treatment to rejuvenate your own experience |
| Pension Scheme | |
| Paid Birthday Leave | |
| Cycle to Work Scheme | Supporting sustainable commuting |
| Travel Discounts | Reduced rail and bus season ticket options |
| Employee Assistance Programme | |
| Parental Leave | 6 months at full pay (primary caregiver must qualify for SMP) |
| Enhanced Paternity Leave | |
| Flexible Working Policies | Explore personalised arrangements beyond legal requirements |
| Employee Ownership | 10% of Job Role Ownership: Collaboration and belonging to the ethos of Lush |
| Community Networks | Employee-led inclusivity networks covering Disability, Global Majority, LGBTQIA+, Menopause, and Neurodiversity topics |
| Gender-Affirming Care* | Access to tailored support |
| *Qualifying period/hours required | Varies by scheme |
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*Benefits marked with an asterisk depend on criteria for eligibility.
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