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Sales Assistant
Sales Assistant – Boutiques, London
Frette
About the Role
Frette is seeking a Sales Assistant for our boutiques in London, UK, a role critical to the seamless functioning of our exclusive heritage brand. The Sales Assistant contributes to both front-of-house and back-of-house operations, focusing on client acquisition, inventory control, and operational excellence.
At Frette, we prioritise teamwork, integrity, and a passion for luxury. This role requires adherence to high brand standards, exceptional customer service, and efficient management of stock and sales processes.
Key Responsibilities
Client Acquisition & Retention
- Drive sales targets by upholding Frette’s sales excellence while fostering long-lasting client relationships.
- Exceed individual KPIs through premium service, from handling inquiries (email, phone, WhatsApp) to completing transactions (cash/credit).
- Capture and analyse client data to personalise outreach, boost loyalty, and nurture privileges for retention.
- Issue bespoke quotes, coordinate alterations, and execute white-glove services (e.g., home consultations).
- Maximise ROI by staying informed on marketing campaigns and activating high-end client experiences.
- Ensure all client interactions reflect professionalism, elegance, and passion for the Frette brand.
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Inventory Control
- Oversee all inventory-related activities, including cycle counts, adjustments, reporting, and communicating discrepancies.
- Ensure accurate inventory tracking for transfers, damages, shipping, stock levels, and out-of-stock situations.
- Achieve optimal product storage, including front-of-house displays, back-of-house areas, and offsite facilities.
- Collaborate with Store Manager to maintain suitable inventory levels and a high-growth retail environment.
- Guarantee compliance with BOH/back-store policies (e.g., Loss Prevention, Boutique Maintenance, CRM uptime).
- Train colleagues in inventory management and moderate policy updates for all team or external staff.
Operations & Store Excellence
- Execute daily duties, including opening/closing routines, cash handling, chargeback reconciliations, returns, and refunds.
- Maintain a visual-merchandising standard (VM rotations, bed changes, consistent sales floor presentation).
- Assist in bi-annual stocktakes and new shipment receiving/processing for a tidy, efficient back-room.
- Resume technical support with IT via helpdesk inquiries.
- Address client concerns promptly and provide post-sale reporting as required.
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(Aditional duties may be assigned depending on business priorities.)
Qualifications & Skills
- Minimum 3 years in luxury retail or sales, where customer satisfaction and stock management are priorities.
- Highly flexible—ready to work ** evenings, weekends, and holidays**, adhering to a commercial-grade schedule.
- Proficient in retail POS systems, Microsoft Office, and Google Workspace.
- Attention to detail, with organisational and follow-up skills.
- Strong command of English and Italian; another European language is a significant advantage.
- Balances team orientation with self-motivation—driven, proactive, and entrepreneurial.
- Thrives in fast-paced environments with exceptional time management and problem-solving.
- Commits to high-performance standards and cultivates collaborative relationships within a vibrant team.
Benefits
- Fixed-term contract with a competitive salary: £27,000–£29,000 per annum.
- Performance-linked bonus based on KPI and business objectives.
- Private health insurance for you and your dependents.
Deadline: [Applications accepted until [DATE].]**
Join us—and elevate your career amidst true luxury.
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