Dunelm
Sales Assistant - Host
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Sales Assistant – Host (16hrs/week)
Pay:
- Ages 16-17: £8.00 per hour
- Ages 18+: £12.71 per hour
About the Role
Your local store is looking for a Sales Assistant – Host to work 16 hours per week, helping create positive customer experiences that make every visit special.
Our Sales Assistants are the heart of our stores, committed to delivering exceptional service—from warm greetings right through to the final goodbye. As a Host, you’ll be:
- The first friendly face customers see
- Assisting them in finding their ideal products
- Providing confident recommendations, including online exclusives
- Supporting Click & Collect and Home Delivery processes
- Ensuring the shop is welcoming, tidy, and well-stocked
You’ll combine retail expertise with a passion for home products, helping customers discover items they might not have considered.
Key Responsibilities
Customer Experience & Sales
- Create joyful, memorable experiences by anticipating customer needs.
- Deliver exceptional service with a focus on CSAT (Customer Satisfaction).
- Approach customers proactively to offer friendly guidance and up-sell opportunities.
- Use inventory systems to check stock and organise deliveries efficiently.
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Shop Operations
- Provide efficient checkout experiences, ensuring safe packing of fragile items.
- Navigate the shop floor, helping customers find products while sparking exciting recommendations.
- Assist with stock handling, deliveries, and store presentation to maintain a polished appearance.
- Replenish stock after busy periods, ensuring displays remain inviting and well-organised.
Cross-Functional Training
You’ll receive training in all areas of customer-facing retail, including:
- Tills & Checkout – Friendly, accurate service with careful handling of orders.
- Shop Floor Assistance – Friendly engagement in every section of the store.
- Stock Recovery & Delivery Coordination – Managing deliveries, scanning stock, and tidying up.
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What We’re Looking For
✔ Customer Focus – Always prioritise friendliness and innovation in every interaction. ✔ Product Knowledge – Confident in advising on bedding, curtains, homeware, and cookware. ✔ Proactive Engagement – Naturally approach customers and drive exceptional service. ✔ Collegiality – Create a welcoming environment that feels like home for both colleagues and guests. ✔ Enthusiasm – A passionate, sociable attitude that energises fast-paced retail. ✔ Team Player – Support fellow team members to ensure smooth, customer-centric workflows.
We’re not looking for cookie-cutter perfect candidates—we want authenticity. Bring your unique perspective, fresh ideas, and love for home to make our store distinct.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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