Dunelm
Sales Assistant - Host
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Sales Assistant - Host
Sales Assistant – Host (16 hrs/week) | Customer-Obsessed Homeware Store
Pay:
- 16-17 years old: £8.00 per hour
- 18+ years old: £12.71 per hour One of your local stores is hiring!
About the Role
Your every interaction with a customer is an opportunity to make their day brighter—and you’ll be right there to deliver those moments of joy, from greeting visitors with a smile to ensuring they leave happy and ready to return.
Core Responsibilities
As a Host, you’ll be the welcoming face of our store—a fun, confident presence who:
- Greets customers and guides their shopping journey, helping them discover products that inspire them
- Provides expert recommendations, spotting upselling opportunities and creating memorable experiences
- Uses our digital tools to:
- Check stock and arrange Click & Collect or Home Delivery
- Point customers toward online exclusives
- Resolve queries efficiently
Our Sales Assistants work collaboratively to ensure every visit feels personal, smooth, and effortless.
Your Key Responsibilities
Customer Experience & Delivery
- Be customer-obsessed: Strive to deliver exceptional experiences that leave customers obsessed—focused on CSAT (Customer Satisfaction) scores and high standards.
- Provide 24/7 support from the moment customers enter the store until they leave.
- Help customers find the perfect products, offer tailored advice, and use vivid communication to create connections.
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Order Processing & Digital Support
- Manage Click & Collect and Home Delivery orders to meet high demand.
- Use retail systems to verify stock, confirm deliveries, and ensure a seamless process.
Front-of-Store & Store Presentation
- Maintain a tidy, inviting store display—fresh stock, perfect displays, and an accessible layout for visitors.
- After busy periods, recover stock and ensure everything is ready for the next customer.
Multiskilling in Retail
While your primary role is Hosting, you’ll also support:
- Tills: Friendly, efficient checkout handling with attention to details (e.g., securely packing fragile items).
- Shop Floor:
- Help find products efficiently
- Create "aha moments" by suggesting items shoppers didn’t realise they needed
- Build loyalty with genuine, passionate service
- Stock & Delivery:
- Assist with inbound deliveries, stocking, and replenishing displays
- Update pricing, clean workspaces, and restore order post-busy periods
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What You’ll Bring
Essential Skills & Traits
- True customer focus: Every action starts with, How will this impact the customer?
- Confidence with advice:
- Easily guide customers in our product category (e.g., bedding, curtains, homeware, cookware).
- Proactive, approachable delight: Meaningful interaction is needed—resourcefully untiring.
- Keeps the store “home-like”: An environment where everyone—customers and colleagues—feel welcome.
- Vibe check: Energy, enthusiasm, and friendliness that make busy days fun and sustainable.
Shared Culture
We value fresh perspectives over "copycat" perfection. Promote urgency with optimism—balancing a fast pace with care.
Need more excitement? Here’s how we bring the home groovin’
Every customer relationship is a chance to create magic. You’ll listen, anticipate, and transform a visit into something lasting—whether it’s a hot regenerative blanket or a golden freshly tickled by a wisdom upgrades cushioned. It’s not all teds ‘n’ ties—real conversations matter!
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