Dunelm
Sales Assistant - Host
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Sales Assistant - Host
You’ll be customer obsessed—always striving to make every interaction exceptional.
Pay
- 16–17 years old: £8.00 per hour
- 18+ years old: £12.71 per hour
Store Location
Need: 16 hrs/week Sales Assistant - Host
Every visit to our store is an opportunity to bring joy—you’ll be there from hello to goodbye, crafting unforgettable in-store experiences.
About the Role
Sales Assistants are the heart of our stores, blending exceptional customer service with a warm, welcoming presence. Here, you’ll handle the moment that matters most—yet it starts long before the customer steps through our doors.
As a Host, you set the tone. From the first smile to the final thank-you, you’ll bring personality and expertise to every interaction, making sure customers leave happy, inspired, and ready to come back.
Your Impact:
- Guide shoppers through their journey, offering thoughtful recommendations.
- Spot upsell opportunities to delight customers further.
- Be the "Aha!" moment—helping them discover products they didn’t even imagine they needed.
- Foster a shopper experience so seamless, they’ll feel understood.
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No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You’ll also harness tech skills like stock checks, home delivery organisation, and addressing customer queries with ease—turning visits into conversions and 발매s into loyal customers.
Key Responsibilities
Core Duties
- Deliver joyful experiences every single visit, ensuring the customer experience shines.
- Deliver superlative customer service to keep CSAT scores exceptional, leaving every customer feeling valued.
- Be the first point of contact—solution-providing, advice-giving, and learning how to guide customers toward the ideal products.
- Guarantee every shopper leaves with everything they needed and a lasting impression.
- Facilitate Click & Collect and home delivery, dramatically expanding your reach beyond the store.
- Keep the store visually compelling and well-ordered, ensuring it reflects the best of our brand.
Broader Store Skills (Full Training Provided)
We’ll equip you with everything you need to shine across the store, including:
- Cash Handling: Troubleshoot transactions with care—pack fragile items securely to out-do customer expectations.
- Engage on the Shop Floor: Turn insights into solutions, creating timeless moments for shoppers.
- Stock & Supply Chain Assistance: From taking dilute to keeping products neatly arranged and visible, this technical task matters just as much to the customer experience.
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What You’ll Bring
- Eagerness to excel with customers—their needs are yours.
- Confidence navigating an extensive homeware range, from bedding to cookware.
- Proactivity with a dash of charm: Grazing customers with warmth while exceeding expectations.
- A love for community—you’ll thrive in an atmosphere that feels warm and irreptitorial.
- A high-energy attitude—retail thrives on passion, bringing people back time and time again.
- Supportiveness—collaborating across teams to create smooth, customer-first experiences.
The Missing Ingredient?
Not a cookie-cutter worker. Instead, we’re looking for someone who brings:
- A fresh angle—how might you change the store experience for the better?
- Enthusiasm for collaboration—helping our team build a space where everyone feels welcome.
- Relatability—making the store feel a little more like home.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills