VILHELM PARFUMERIE
Sales Assistant Niche Perfumes – Dept. Store. (Birmingham)
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We are currently searching for a Sales Assistant to join our team in Birmingham. Our successful candidate will have experience in looking after customers and representing the brand he/she/they work for. With a high level of enthusiasm, communication, and attention to detail, and puts our customers' needs at the heart of every decision.
We are looking for someone who will be responsible for:
- Maximising conversion rate, average transaction value (ATV), units per transaction (UPT), and client retention.
- Analysing sales performance and implementing action plans when required.
- Supporting promotional events, product launches, and department store activations.
- Building long-term relationships with clients and VIP customers.
- Resolving customer concerns professionally and efficiently.
- Fostering a positive, inclusive, and high-performance culture.
- Maintaining accurate stock levels and inventory records.
- Conducting regular stock counts and cycle counts.
- Investigating stock discrepancies and minimising losses.
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We are looking for someone who has:
- 1-3+ years in retail, luxury.
- Luxury, beauty, fragrance, fashion, jewellery, or premium retail experience preferred.
- Experience working at a concession or department store corner highly desirable.
- Strong sales and commercial acumen.
- Excellent communication and interpersonal abilities.
- Customer-centric mindset.
- Inventory and operational management.
- Ability to analyse KPIs and implement action plans.
- Strong organisational and time-management skills.
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We are an equal opportunity employer and value diversity at our company. We will not discriminate on the basis of sex, race, marital status, disability, age, sexual orientation or religion. We are committed to a fair and accessible recruitment process for all candidates so if you would like us to make any adjustments to the application or interview process, please let us know and we will be happy to support you.
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