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Principal Accountabilities:
Under direct supervision:
- Support the daily operations of retail stores
- Perform a variety of routine assignments
Knowledge & Skill Requirements:
- High school diploma or equivalent education; Associate’s degree preferred
- One year of experience preferred
Knowledge & Application:
- Basic level of education will be required; reading, writing, and basic numeracy
- Required to follow simple instructions
- No formal occupational training required
- Non-office based roles may operate some simple equipment under guidance and instruction
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Problem Solving:
- Problems encountered will be defined, repetitive, and routine with a solution readily available
- All nonstandard problems will be referred to supervisor or more experienced incumbent
- Solutions are obvious or there are a finite number of clear-cut alternatives
- Solutions can be reached and applied immediately
Interaction:
- Interaction with others is limited to own team with little requirement for internal or external contact
- Basic numeracy and literacy skills required
- Displays common courtesy and politeness and uses basic verbal skills
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Impact:
- Supports the achievement of goals through personal effort in own work area
- Impact will be limited to the delivery of own work tasks which will be managed on a day-to-day or task-by-task basis
- Financial/business impact will typically be considered immeasurable
Accountability:
- Accountable for delivery of own tasks to agreed time and quality standards
- Typically no awareness of cost and profitability required
- Performance measured frequently against predefined service level requirements or equivalent metric
R-20260715-0014
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Skills
Retail Operations
Basic Numeracy
Literacy
Customer Service
Verbal Communication
Problem Solving
Location