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Moss
Location: Plymouth
About Moss
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.
Today, Moss is more than a menswear brand; we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day, we’re for everyone, all the time. Whether someone needs to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for sustained growth and development. For us, this means working Collaboratively with Agility, achieving success while leaving a positive impact. Embracing our core values and behavioural competencies strengthens our relationships with both customers and colleagues.
Purpose of the Role
You will be a true Brand Ambassador able to interact seamlessly with a broad range of customers. You’ll naturally promote customer service excellence, responsible for the customer’s journey and in-store experience, ensuring they return time and time again. You will be hardworking, dedicated, able to quickly identify customer needs, and provide engaging styling options. Your commitment to exceeding customer expectations will support the store’s KPIs, contributing to overall performance and productivity.
Key Responsibilities
- Deliver an exceptional customer experience by adhering to the Moss Essential Steps of Service, prioritising the customer throughout every interaction. Actively greet, listen, and confidently offer bespoke advice in a professional and passionate manner.
- Strive for high productivity, capitalising on every opportunity to maximise sales and services goals, thereby elevating each interaction and significantly contributing to our business KPIs.
- Maintain strong product knowledge across all our services: Hire, Custom Made, Retail, Alterations, Ship from Store. Proactively use this knowledge to tailor the customer experience.
- Be mindful of external opportunities that could enhance store performance and customer experience, drawing on Feefo feedback and Mystery Shops.
- Assist store management with stockroom and back-area housekeeping: receiving deliveries, managing stock, and adhering to all stock & cash control procedures to minimise loss.
- Follow the Appointment process by utilising the appointed platform, ensuring all customers are contacted prior to their visit, with accurate appointment status tracking.
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Qualifications & Requirements
Technical Skills
- Basic Product Knowledge: Understanding our features, benefits, and available products.
- POS Systems: Familiarity with cash tills, credit card processing, and inventory management systems.
About You
- Personal Style: Reflects Moss’ aesthetic through your own presentation.
- Approach: Embraces continuous self-improvement, resilience, and efficient time management, driven by your passion for the brand.
- Communication: Exceptional skills to inspire, guide, and foster meaningful relationships with colleagues and customers, enhancing our brand’s presence.
- Values Alignment: Consistently embodies our core values and behavioural competencies in daily responsibilities and interactions.
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Rewards & Benefits
- Employee Discount: 70% off across all our stores.
- Team Reward Pay Scheme: Bonus schemes offering up to 15% of your gross monthly salary each month.
- Refer a Friend: Recruits successfully referred by Managers receive a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym.
- Life Insurance: Providing peace of mind.
- Ongoing Development: Tailored to your career aspirations from day one.
- Access to Moss Learning: An online platform for skill enhancement.
- Employee Hub: On-the-go access to benefits, recognition, well-being, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
For more insights into Moss, our people, and culture, explore #LifeatMoss or TailorYourCareer on LinkedIn.
Note on Visa Sponsorship Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
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