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Sales Associate
About 12 Hours & Moss
Location: Uxbridge
Our vision To be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.
Today, Moss is more than a menswear brand — we are 'Styling individuals for moments that matter.' We are not just for men on their big day: we are for everyone, all the time. Whether they need to:
- Hire a one-off outfit
- Elevate their daily wardrobe
- Create a custom piece
We’re by their side with:
- Over 170 years of tailoring know-how
- Considered clothing made for life, now
Our shared values encourage:
- Trust in colleagues
- Creative thinking
- Sustainable growth and development
- Collaborative work
- Agility to achieve success
While leaving a positive impact.
Purpose of the Role:
Customer Experience Lead (Brand Ambassador) will:
- Serve as a true Brand Ambassador, interacting effortlessly with diverse customers
- Champion customer service excellence
- Manage the customer’s journey and experience in-store
- Ensure repeat customers and return business
- Deliver end-to-end brand representation through:
- Outstanding service standards
- Product knowledge
- Proactive upselling
Core responsibility: Drive store KPIs by exceeding customer expectations. Contribute through personal productivity while maintaining a professional, passionate sales approach.
Key Responsibilities
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Customer Delivery
-
Embrace Moss Essential Steps of Service:
- Greet, listen, offer individual bespoke advice
- Sell with four Either-ing principles **
-
Seek opportunities to maximise sales and service goals
-
Achieve elevated interactions via personalised recommendations
Essential Product Knowledge
Proficiency across:
- Hire programs
- Custom-Made services
- Retail essentials
- Alterations capacites
- Ship-from-Store solutions
Proactive Problem Solving
- Monitor feedback from Feefo and Mystery Shopper reports
- Proactively implement improvements based on insights
Operational Support
- Assist in stockroom functions:
- Deliveries
- Stock handling
- Cash/stock control
- Compliance with health & safety protocols
Appointment Management
- Utilise appointments system for tailored scheduling:
- Ensure timely communication with customers
- Accurate status updates
What You’ll Bring
Technical
- Product knowledge of features, benefits, and offering
- POS Systems understanding:
- Cash till operations
- Credit card processing
- Inventory technologies
Soft Skills & Attributes
- Displays Moss aesthetic in:
- Personal presentation
- Store appearance
- Balances resilience, self-improvement and time management
- Communication excellence: empathy, guidance and building relationships
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Moss’s Culture Fit
Embodiments Drive and Purpose:
- Insightful Feedback Giver – Directly and professionally
- Collaborative Team Player – Enables others to succeed
- ** signes score** CSS (Customer Service Standards)
Rewards & Benefits
Financial Awards
- 70% Employee Discount: discounts available across all stores
- Team Reward Bonus: Up to 15% of gross monthly salary
- Referral Programme (for Managers):
- £500 bounty per successful candidate referred
Workplace Support
- Season Ticket Loan: Financial aid for commuters
- Cycle to Work Scheme: Tax-efficient bicycles and gear leasing
- Discounted PureGym Membership: £1/weekò
Wellbeing & Protection
- Life Insurance: Policies for colleagues
- New Parent Bonus: Money gifts for welcoming new babies
Development & Opportunities
Moss invests in careers:
- Onboarding platform: Tailor Your Career portfolio builder
- Moss Learning hub: Online professional development
- Moss Employee Hub: Access to:
- Career pathways
- Recognition programs
- Wellbeing resources
- Emergency information
About Our Culture
To deepen connections:
- Search #LifeatMoss on LinkedIn for a full library of team stories.
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Jessica, London
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