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Sales Associate
Sales Associate – Belstaff
Love The Challenge. Find A Way. Go All In. Stand Together. Be The Difference.
About Belstaff
Belstaff is a functional clothing brand created for independent spirits who move forward by challenging the ordinary. Since our beginnings, we’ve championed material innovation, crafting protective suits for race-car drivers, windproof smocks for Marines, and insulating clothing for mountaineers—all rooted in the energy of an Independent Spirit.
Today, this ethos drives our team of curious, conscious individuals, committed to delivering exceptional products and fostering environments where great days happen. We’re building a legacy that goes beyond our past, so join us in showing up, standing together, and making a difference.
The Role: Sales Associate
About This Position
Belstaff is seeking a ** Sales Associate** to drive sales revenue, build lasting client relationships, and deliver entrepreneurial-level customer service that aligns with our luxury retail benchmark.
This is a 24-hour-per-week contract role, requiring you to maximise store performance, inspire colleagues, and set the standard of sales excellence.
Key Responsibilities
Sales Leadership
- Set and maintain the sales benchmark in-store, consistently hitting personal targets while mentoring colleagues to do the same.
- Foster a dynamic and positive team environment that drives results and enhances customer engagement.
- Greets, advises, and assists clients—providing tailored product recommendations to meet their needs.
- Cross-sells and upsells confidently across the full Belstaff collection, ensuring clients experience the full range of offerings.
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Customer Experience
- Prioritize the client at all times—building strong, long-term relationships through exceptional service.
- Exceed benchmark customer service standards in the luxury retail industry, including:
- Proficient knowledge of all products, services, and processes (waxing, customisation, post-purchase care, stock availability).
- Professional handling of customer complaints and issues.
- Stay conversation-ready by following local events and current affairs to enrich client interactions.
Stock & Security
- Ensure 100% accountability for Belstaff stock, adhering to security protocols:
- Proper tagging and security systems must be followed in-store.
- Stock must always be protected, labelled, and neatly displayed—with no stock left unnecessarily exposed.
- Theft prevention: Monitor for risks and report vulnerabilities using company procedures.
- Participate in audits and stock counts as required.
Visual Merchandising
- Present Belstaff merchandise at its highest standard, aligned with brand aesthetics and commercial objectives.
- Maintain optimal shop-floor and back-of-house stock standards—ensuring products are treated with care and stored safely to prevent damage.
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Collaboration & Accountability
- Collaborate with Store Manager and other teams on safety, profitability, and legal matters.
- Follow H&S (Health & Safety) and security best practices, plus any additional duties assigned by the company.
Belstaff Values
- Understand our global and international positioning to reflect the brand’s reputation consistently.
- Contribute to an inclusive, equal-opportunity culture, valuing diverse backgrounds and perspectives.
About You
Belstaff isn’t just a clothing brand—it’s a community. We’re searching for someone who: ✔ Thrives in a fast-paced, entrepreneurial environment and is passionate about customer excellence. ✔ Embraces a positive, collaborative spirit and responds to the motto: "Stand Together, Be The Difference". ✔ Has strong communication and interpersonal skills—knowing how to engage, advise, and sell effectively. ✔ Is detail-oriented in handling stock, proclamations, and customer queries with precision.
Benefits & Culture
At Belstaff, we believe our team makes our legacy. While full benefits will be outlined upon joining, expect a workplace that aligns with your values—dedicated to purpose, innovation, and integrity.
"The Belstaff experience exceeds expectations." Start yours here.
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