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Sales Associate
Sales Associate (Full-Time)
Location: Selfridges, London Start Date: Immediate
About FRAME
FRAME is a modern fashion brand celebrated for its refined aesthetic and effortless approach to everyday dressing. Founded in 2012, FRAME embodies contemporary luxury rooted in quality craftsmanship and cultural relevance.
Bridging California’s ease and Parisian sophistication, FRAME draws inspiration from fashion, art, design, and lifestyle, creating wearable collections that encapsulate a timeless yet modern sensibility. Beyond ready-to-wear, denim, and accessories, FRAME’s influence extends into cultural collaborations—expanding into hotels, auction houses, and beyond.
Today, FRAME is globally recognised with 20+ stores across North America, Europe, and Asia, alongside distribution through leading department stores and boutiques worldwide.
Role Overview
As a Sales Associate, you’ll embody the FRAME aesthetic, delivering exceptional customer service while surpassing sales targets. You’ll build lasting client relationships through personalised styling and ensure every in-store experience reflects FRAME’s signature sophistication.
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Responsibilities
Customer Experience
- Provide exceptional service by understanding and anticipating client needs.
- Build long-term customer relationships through tailored styling advice and proactive follow-ups.
Sales Performance
- Meet/exceed individual and store sales targets.
- Upsell and cross-sell products where relevant.
- Maximise sales opportunities to drive store profitability.
Brand Representation
- Embody FRAME’s refined values and visual identity.
- Maintain expertise in collections, materials, and fit skills.
Store Operations
- Present a clean, organised, and esthetically pleasing sales floor.
- Assist with receiving/processing shipments and stock replenishment.
Teamwork
- Collaborate to ensure a seamless shopping experience.
- Participate in team meetings, training, and feedback sessions.
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Requirements
Experience & Skills
- 2+ years in high-end retail/sales.
- Passion for fashion with up-to-date knowledge of trends.
- Sharp photographic memory and attention to detail.
- Outstanding interpersonal and communication skills.
- Ability to multitask fluently in a fast-paced environment.
- Strong collaboration and teamwork ethic.
- Flexibility to work weekends, holidays, and varied shifts.
Technical Competencies
- Familiarity with POS/sales software (preferred).
- Understanding of retail KPIs and sales metrics.
- Working proficiency in English (additional languages a plus).
Work Authorization
- Valid UK work authorisation.
What We Offer
- Classical affiliation with a fast-growing fashion house.
- Uniform allowance.
- Sales commissions.
- Employee discounts (FRAME + partner brands).
- An energy of an international, dynamic, and driven team.
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