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Sales Associate
Event Staff - Retail Assistant (Customer Services) – Guildford
About Us: Moss (12 Hours)
Our Vision is to be admired for our craft, experience, and sustainability. Desired by customers and loved by our people.
Today, Moss is more than a menswear brand—we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day—we’re for everyone, all the time. Whether customers need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with:
- Over 170 years of tailoring know-how
- Considered clothing made for life
- Sustainable, experience-driven craftsmanship
Our shared values—Trust, Creativity, Collaboration, and Agility—drive us to work together, grow sustainably, and leave a positive impact. Embracing these values strengthens relationships with customers and colleagues.
Purpose of the Role
You will be a true Brand Ambassador—naturally engaging with a diverse range of customers to deliver exceptional service and promote our values. Key responsibilities include:
- Driving customer loyalty by creating meaningful experiences.
- Dedicated to exceeding expectations, supporting store KPIs.
- Swiftly identifying customer needs to offer engaging styling advice.
- Ensuring high productivity and sales contributions through proactive, professional recommendations.
Key Responsibilities
- Customer Experience:
- Follow the Moss Essential Steps of Service, ensuring customer-centricity (greeting, listening, and offering bespoke advice).
- Sold outfits with professionalism, passion, and expertise.
- Sales & Productivity:
- Seize opportunities to boost store KPIs through high-performance interactions.
- Ensure consistent service standards, contributing to retail and service goals.
- Product Knowledge:
- Mastery of all core services: Hire, Custom Made, Retail, Alterations, Ship from Store.
- Store Performance & Improvement:
- Adapt based on Feefo and mystery shop feedback to enhance service quality.
- Identify external opportunities for growth and efficiency.
- Operational Support:
- Assist with stockroom and backroom duties, including:
- Receiving deliveries
- Stock handling
- Compliance with stock and cash control procedures to minimise loss.
- Assist with stockroom and backroom duties, including:
- Appointment Management:
- Manage customer appointments via the Moss platform, ensuring pre-appointment outreach and accurate documentation.
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What You’ll Need to Succeed
Technical Skills:
- Basic Product Knowledge – Understanding features, benefits, and store offerings.
- POS Systems – Familiarity with cash tills, credit/debit card processing, and inventory management.
Personal Attributes:
- Represents the Moss aesthetic – aligns personal style with the brand’s luxury menswear identity.
- Continuous self-improvement – resilient, works efficiently, and demonstrates brand passion.
- Outstanding communication – able to inspire, guide, and foster loyalty with customers and colleagues.
- Upholds Moss’s core values daily in all interactions.
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Rewards & Benefits
Employee Discounts
- 70% discount across all Moss stores.
Financial Incentives
- Team Reward Pay Scheme – Monthly bonus of up to 15% of gross salary.
- Refer a Friend – Managers receive £500 for successful referrals.
Workplace Support
- Season Ticket Loan – Assistance with commuting costs.
- Cycle to Work Scheme – Eco-friendly transport incentives.
Wellbeing & Lifestyle
- Discounted Gym Membership (PureGym) – Promotes health and fitness.
- Life Insurance – Provides peace of mind.
Development & Career Growth
- Ongoing training tailored to your career ambitions.
- Moss Learning – Online platform for skill enhancement.
- Employee Hub – Easy access to benefits, recognition, well-being, and company updates.
Milestone Celebrations
- £400 New Baby Gift – Supports colleagues through family milestones.
For more on Moss’s culture, people, and career opportunities, search: #LifeAtMoss or TailorYourCareer on LinkedIn.
Important Note: Moss is unable to offer visa sponsorship or provide UK work-right support. Applicants must hold legal permission to work in the UK. Unfortunately, we cannot support visa applications or sponsorship.
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