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About Drake's
Founded in 1977, Drake's has grown from a specialist maker of handcrafted ties into one of Britain's most respected menswear brands. Today, under the creative direction of Michael Hill, the collection spans soft tailoring made in Italy, traditional knitwear produced in Scotland, shirts crafted in our own factory in Chard, Somerset, alongside premium jersey, outerwear, accessories, and selvedge denim - all united by our philosophy of Relaxed Elegance.
We are proud of our commitment to exceptional craftsmanship, quality materials, thoughtful design, and enduring style. Our clothes are made to be worn, enjoyed, and appreciated for years to come, finding their way into the wardrobes of artists, architects, chefs, writers, photographers, entrepreneurs, and discerning customers around the world.
Our flagship store at 9 Savile Row is where clients from around the world experience the Drake's brand at its fullest. From first-time visitors to longstanding customers, every interaction is built on genuine hospitality, thoughtful advice, and a shared appreciation for quality, craftsmanship, and timeless style.
About the Role
We're looking for someone with a genuine enthusiasm for quality clothing and personal style, who enjoys building lasting relationships with clients and takes pride in delivering an exceptional retail experience. Whether welcoming someone to Drake's for the first time or helping a longstanding client continue to build their wardrobe, you'll play an important role in representing the brand and creating the experience for which Drake's is known.
Working Pattern
This is a full-time position based at our flagship store on Savile Row. The role is worked on a rota basis with regular weekend working required as part of the normal working pattern.
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Typical Trading Hours
- Monday – Saturday: 9:30am – 6:30pm
- Sunday: 12:00pm – 6:00pm
Key Responsibilities
Deliver Exceptional Client Experience
- Welcome every client with warmth, professionalism, and genuine hospitality.
- Build lasting relationships that extend beyond a single purchase.
- Provide thoughtful styling advice across tailoring, knitwear, outerwear, shirting, and accessories.
- Develop an understanding of each client's wardrobe and personal style.
- Follow up with clients through phone, email, and digital channels to maintain long-term relationships.
Build and Grow Your Client Book
- Proactively develop a loyal portfolio of clients.
- Generate repeat business through personalized outreach and appointment selling.
- Support in-store events and private client appointments.
Tailoring & Product Expertise
- Develop expert knowledge of Drake's tailoring, fabrics, garment construction, and RTW collections.
- Confidently advise clients on fit, alterations, cloth selection, and garment care.
- Take accurate alteration notes and communicate customer requirements clearly.
- Support clients through both Ready-to-Wear and Made-to-Order tailoring appointments, delivering a considered and consultative experience.
- Build a strong understanding of Drake's Made-to-Order offering, guiding clients through fabrics, fit, and styling with confidence.
- Continue developing technical tailoring knowledge through ongoing product and fit training.
Store Standards
- Maintain exceptional visual merchandising standards.
- Ensure the shop floor is impeccably presented throughout the trading day.
- Replenish merchandise and maintain stock availability.
- Ensure all products are correctly ticketed and presented.
- Assist with deliveries, stock organization, and quarterly inventory counts.
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Team Contribution
- Work collaboratively with colleagues across Retail, Operations, and Merchandising.
- Share product knowledge and best practice with the wider team.
- Contribute positively to a culture of continuous learning and exceptional service.
About You
You'll likely possess many of the following qualities:
- A genuine interest in menswear, tailoring, and craftsmanship.
- Experience within luxury retail or premium menswear.
- Strong Ready-to-Wear tailoring experience.
- Experience with Made-to-Order tailoring or a genuine enthusiasm to develop expertise in this area.
- An understanding of garment construction, fit, and alterations.
- Naturally curious, personable, and confident communicating with an international clientele.
- A proactive approach to client development and relationship building.
- High attention to detail and pride in maintaining exceptional standards.
- Commercially aware with a genuine desire to exceed sales targets.
- Comfortable using CRM systems and digital communication to build client relationships.
What Success Looks Like
- You build a loyal base of returning clients.
- Customers trust your advice and actively seek appointments with you.
- You consistently contribute towards store performance through excellent service and thoughtful selling.
- You become recognised internally as a product expert, particularly across tailoring.
- You uphold the presentation and reputation of Drake's flagship store to the highest possible standard.
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