Principal Accountabilities

Customer Service/Sales

• Offer advice on, and demonstration of TUMI products in a professional manner to ensure a friendly shopping experience.
• Introduce selling benefits and various features of merchandise range.
• Maximise sales through detailed product knowledge and add on sales.
• Be knowledgeable about store layout, products, and stock availability.
• Deal with customers in a cheerful, polite and efficient way, always considering their needs.
• Handle customer complaints and phone queries tactfully in line with Company Policy.
• Process transactions in an efficient and professional manner always adhering to Company Procedures.
• Be fully aware of TUMI after sales service, warranties and areas covered.
• Maintain awareness of sales promotions, incentives and product brochures.
• Be aware of all sales figures, targets and bonuses on a daily/weekly/period basis.

Stock/Merchandising

• Process deliveries and communicate any discrepancies under and over in an efficient manner.
• Ensure backup stock and stockrooms are kept in order.
• Be knowledgeable of all products (current and new) and selling benefits.
• Assist in layouts and maintenance of merchandising and internal displays.
• Read and action relevant Head Office communications.
• Assist in stock counts as directed by Store Manager.

Security

• To ensure that any security issues are acted upon where possible and reported to Management.
• To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.

House Keeping

• Maintain high standards at all times within the store.
• Ensure that cleaning is carried out daily, and look after all fixtures, fittings, and stock.

Operations /Administrative Duties

• Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated.
• Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.
• Carry out stock and personnel administration as directed by Management.

Attendance

• To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.
• If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.
• If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.
• Any LOSS of business time must be made up and discussed with manager.
• To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.
• To adhere to company attendance policy

Appearance

• Maintain a well-groomed, neat and tidy appearance at all times, in line with Company Dress Policy.

Health & Safety

• Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
• Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.

Additional Responsibilities

• To perform duties of a similar nature as required and directed by Management.

Skills Required

• Constant standing, bending, frequent lifting of luggage up to 15 kilos.
• Computer literate.
• Previous experience in retail.
• Ability to work under pressure.
• Team player and motivator.
• Target driven.
• Brand sensibility
• Good command of English
• Flexibility.