Fortnum & Mason
Sales Associate - Biscuits
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Join the Fortnum & Mason Biscuits Team!
Be the First Impression. Create the Lasting Memory.
At Fortnum & Mason, our Ground Floor is where the magic begins, and our Sales Associates are its storytellers. From the moment guests step through our iconic Piccadilly doors, they're welcomed into a world of elegance, heritage, and exceptional service. Our Ground Floor teams deliver more than just retail; they create unforgettable experiences.
Join us in bringing our newly established Biscuits department to life. Showcasing Fortnum's much-loved range of luxury biscuits, from timeless classics to innovative seasonal creations, this exciting new department offers customers a truly distinctive shopping experience. As a Sales Associate, you'll help customers discover the perfect treat, gift, or indulgence, sharing the stories behind our products and creating memorable moments with every interaction.
Please note: this role is a full-time permanent role (37.5 hours per week).
Why Work For Us:
- Competitive hourly rate + paid overtime
- Discretionary annual bonus (up to 5% of salary)*
- Up to 40% store and restaurant discounts*
- Subsidised staff restaurant using Fortnum's ingredients
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years
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*Subject to terms and conditions
What You'll Do:
- Deliver an exceptional personalised service within our Biscuits department
- Share your knowledge and enthusiasm for Fortnum's renowned biscuit range, helping customers discover new favourites and find the perfect selection for every occasion
- Identify customer preferences and tastes to create engaging and memorable storytelling experiences
- Support the presentation and replenishment of products, ensuring the department is always beautifully maintained
- Process transactions accurately and efficiently while delivering outstanding customer service
What We're Looking For:
- Experience in a fast-paced retail or hospitality environment, or a genuine passion for luxury food products
- Enthusiasm for fine food and gifting, inspiring customers through knowledgeable recommendations and engaging conversation
- A friendly, warm approach with excellent people skills
- Flexibility to work various shifts, including weekends
- Outstanding communication skills
- A keen eye for detail and pride in maintaining exceptional retail standards
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This is a fantastic opportunity to be part of an exciting new chapter for Fortnum & Mason, helping to establish and grow our new Biscuits department while delivering memorable and personalised experiences for every customer. You'll also have the chance to develop your skills and career within a world-renowned luxury retail environment.
We are committed to developing your career and nurturing your talent, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We respect and embrace each other's differences to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
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