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Sales Associate
Daily Perné Custom Formats Procurement Ambassador
About Us
Moss’s mission is to be admired for style, creativity, and sustainability. Today, instead of just serving men on special occasions, we empower individuals with lifestyle tailoring.
Our core values govern how we embrace collaboration, agility, and sustainability to deliver outstanding services that:
- Trust colleagues to think creatively
- Thrive through collaborative growth
- Foster a sustainable work culture
- Actively provide support at every stage
We aim to elevate every customer’s wardrobe—whether through hire suits, bespoke orders, daily clothing, or aftercare services.
Purpose of the Role
You will be our passionate, customer-centric ambassador, embodying the signature Moss experience in every interaction. The role demands:
- Analytically anticipating customer needs to present tailored advice
- Driving sales and customer loyalty through hospitality and personalisation
- Delivering exceptional service that meets Moss’s Q1–3 KPIs
A successful candidate will:
- engage customers from arrival to checkout
- uphold brand values collaboratively across sales, retail, and team interactions
Key Responsibilities
Customer Experience & Sales
- **Consistently apply the Moss Essentials of Service **— greeting warmly, actively listening, and personalising conversations to create a welcoming journey
- Maximise every opportunity by mastering product knowledge of Hire, Custom Made, Retail, Alterations, and Ship-from-Store services
- Achieve productivity targets through professionalism and passion, delivering towards store KPIs
- Leverage customer feedback (Feefo scores, Mystery Shops) to refine service standards and boost store performance
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Back-Office & Operational Excellence
- ** Assist store management** with stockroom housekeeping, including:
- Unloading and distributing new deliveries
- Maintaining cash & stock control protocols to minimise loss
- Adhering to creating and invoicing appointment bookings
Requirements & Qualifications
Technical Competencies
- **Basic product knowledge—**understands offerings like tailored-made suits, hire programs, alterations, or special collections
- **POS expertise—**familiar with cash terminals, credit processing and (if applicable) stock management systems
Personal Attributes
- **Cultural embuement—**visually reflect Moss’s polished, modern aesthetic
- **Growth mindset—**prioritise self-improvement through resilience and time management
- **Communication excellence—**animate inspired conversation, reinforcing brand and trust
- **Warm, collaborative interaction—**actively embodies Moss’s core principles in daily work
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Rewards & Benefits
Premium Discounts & Support Plans
✅ 70% employee discount on retail and bespoke hired outfits ✅ Moss Referal Pay Scheme—up to 15% of gross monthly pay as a team reward ✅ Customer-led Accountability—rewarding successful referrals with £500 for Managers
Well-Being & Lifestyle Perks
🚲 Cycle to Work scheme 🆩 Seasonal commute loans 🏋️ PureGym discounted membership 🛡️ Permanent Life Insurance for financial reassurance
Career Growth & Engagement
📚 Moss Learning Academy—progressive employee development toolkit 💼 Career programme and tailored support from Day 1 🏠 Employee Hub—24/7 access to benefits, recognition, wellness and company news 👶 New Baby Gifts—support during parental milestones
For more details about Moss, culture and team environment: Visit #LifeatMoss or tailorYourCareer on LinkedIn for authentic perspectives.
Locations: Bournemouth
Notices: Unfortunately, Moss cannot sponsor UK work visas. —Registered candidates must have current legal right to work in the United Kingdom.
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