Manolo Blahnik
Sales Associate, Full Time
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Job Description: Assistant Sales Advisor — Retail
Department: Retail
Reports to: Store Manager
Hours: Full-time (5 days/week, 40 hours, including weekends and Bank Holidays as required)
About the Role
We are building a talent pipeline for future opportunities in Central to West London stores. Join our pool by applying below.
Our Core Values
Every day, the energy, creativity, and passion of Manolo Blahnik drives our business forward.
We believe in:
- The artist and the artisan – blending innovation with heritage and timeless beauty.
- Quality craftsmanship in everything we do.
- Curiosity and proactive problem-solving.
- Family values: honesty, respect, and kindness to nurture our teams.
- Making people smile.
Purpose of the Role:
- Deliver an exceptional client experience and build lasting relationships.
- Contribute to seamless store operations.
- Maximise every sales opportunity (WSR, sell-through, product insights).
Key Responsibilities
Sales & Target Achievement
- Provide regular feedback on best-sellers, slow-moving stock, missed sales, and customer requests to the Store Manager.
- Meet and exceed personal objectives and KPIs as set by management.
- Maintain accurate records of sales performance, including WSR metrics, sell-through data, and customer feedback.
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Client Experience & Relationships
- Build long-term, commercial relationships with clients to retain and convert sales.
- Offer unmatched customer service, including timely after-sales support.
- Handle complaints professionally to ensure satisfaction.
- Become an expert in our products, coaching team members on storytelling and key benefits.
Operational Excellence
- Ensure sales floors are visually perfect according to Manolo Blahnik brand standards (stock placement, presentation).
- Assist with regular stock takes and inventory checks.
- Support end-of-day processes, including cash management and administrative duties.
- Help prepare and execute sales events, ensuring they run smoothly.
- Monitor stock deliveries, verify receipts, and maintain security of stock in storage areas.
- Champion high standards in all workspaces, including stock rooms and back-of-house areas.
- Foster an energetic, respectful, and supportive team environment.
Additional duties may be assigned as needed.
Requirements & Skills
- Retail experience in delivering outstanding customer service.
- Ability to work collaboratively in a team and build strong working relationships.
- Strong networker – charming, engaging, and adaptable with diverse client demographics.
- Detail-oriented with a solution-focused mindset.
- Passionate ambassador for the Manolo Blahnik brand, embodying its values.
- High degree of finesse and precision in every task.
- Fluent English; additional languages are a bonus.
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Benefits Package
- 4 pairs of Ambassador Shoes per year.
- 50% friends & family discount on all purchases.
- 33+ days annual leave (flexibility to buy up to 5 additional days).
- Pension contribution.
- Private medical insurance.
- 2 executive coaching sessions annually.
- Enhanced family-friendly policy.
- Workplace nursery option (salary-sacrifice childcare scheme).
- Cycle-to-work scheme.
- Employee Engagement Calendar (team events and recognition).
Diversity, Equality & Inclusion Commitment
Manolo Blahnik is an equal opportunity employer. We actively promote a culture where everyone feels valued and included, fostering creativity through diversity and multicultural collaboration.
- Fair recruitment and promotion based on capability and performance.
- Zero tolerance for discrimination—we champion equal opportunities for all.
- Reasonable adjustments are available throughout the application and interview process. Please let us know your needs.
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