HUGO BOSS
Sales Associate (Full Time) - Gateshead Newcastle (Metrocentre)
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Sales Associate at HUGO BOSS UK Ltd (Newcastle, Metrocentre)
Newcastle, UK – Full-time
Come and shape our world of fashion.
HUGO BOSS is one of the leading fashion and lifestyle companies in the premium segment—counting over 19,000 employees worldwide. As diverse as we are, we are bound together by a shared passion for fashion. We love creating it, we change it, and now we want you to bring it to life.
Become a brand ambassador and help build a team that thrives on enthusiasm, driving exceptional customer experiences. Be among the first to transform our latest runway collections into real-life connections.
About the Role
At HUGO BOSS,we create tailor-made career opportunities—especially for you. As a Sales Associate, your role won’t just be a job; it’s an active part of delivering Customer Service Excellence:
- Develop loyal repeat customers—help take our designs from the runway straight to our most champion brand devotees.
- Build a thriving customer base that drives long-term commercial success.
- Stay at the heart of customer-centric operations, from CRM data handling and quality management to meticulous ERP oversight.
- Meet (and exceed!) performance targets—both for your location and your personal KPIs.
Your tasks:
- A seamless blend of commercial expertise and practical support, including transaction handling, managing complaints, and return procedures.
- Engage in continuous growth—participate in training initiatives that refine your skills.
- Contribute to loss prevention and stock management, driving efficient operations.
- Stay sharp with proficient system skills and adapt modern technology.
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Your Responsibilities
- Deliver Customer Service Excellence to cultivate a customer-first experience.
- Gather and manage CRM data accurately while overseeing quality standards.
- Track and meet location-wide KPIs and personal objectives diligently.
- Handle product transactions, responses to customer-complaints, and returns expertise.
- Engage in ongoing training programs for continuous professional growth.
- Support inventory, stock control, and loss prevention, ensuring seamless operations.
- Tactical utilization of business systems and technology—staying ahead.
- Champion the use of all assigned tools—ensuring smooth policy compliance and adherence to guidelines.
Requirements
Let’s see if you’ve got what it takes:
- Previous experience in retail, hospitality, or frontline customer service with a keen awareness of the premium fashion industry.
- Top-tier communication and interpersonal skills—whether dealing with colleagues or customers.
- A strong, results-driven mindset combined with a passion for our brand and market trends.
- Flexibility and adaptability—flourishing with retail’s fast-paced demands.
- Curiosity and growth mindset—eager to learn and expand your expertise.
- Cultural awareness—real-world relevance matters as much as the product.
- Proactive and can-do attitude—bring initiatives and energy to the space.
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If you embody these—sound familiar? Great! Let’s talk next steps.
Why Join HUGO BOSS?
Because here, your potential is our priority. Here’s how we empower you:
- Competitive salary, earning potential, and a benefits package built for you.
- Tailored training programs—your growth, our responsibility.
- A dynamic, inspiring work culture with an international perspective—collaborating as part of a vibrant, team-driven community.
- An ambitious, scalability-driven global organisation that witnesses your contribution, transforms challenges, and celebrates your success.
Explore our full range of organizational clarity with [RETAIL BENEFITS UK/IRELAND] here.
Our Commitment to You
We’re a global company, and you’ll reflect that inclusivity and diversity in everything we do. Our environment is built on authenticity, individuality, and equal opportunity—all the unique parts of our team come together to drive bigger impact and light up professional growth.
We don’t just talk about potential; we unlock it.
Ready for a fascinating new adventure? If so, we can’t wait to share the details—and maybe even welcome you on board. Let’s talk!
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