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Sales Associate
Sales Associate – Belstaff
Belstaff was created by and for independent spirits. We know that what we do, and who we do it with, matters. Join the team and make an impact as we build a legacy that surpasses our incredible past.
Love The Challenge. Find A Way. Go All In. Stand Together. Be The Difference.
About Belstaff
Belstaff is a functional clothing brand founded to move people forward. Throughout our history, we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. Belstaff has designed:
- Protective suits for race-car drivers
- Windproof smocks for Marines
- Insulating clothing for mountaineers
At the heart of all these endeavours lies an Independent Spirit. Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new. We are committed to building a team of curious, conscious individuals dedicated to showing up, standing together, and being the difference between a good day and a great day.
The Role
We are currently searching for a Sales Associate to join the team to:
- Maximise sales revenue within the store
- Build a strong client base
- Provide an entrepreneurial level of customer service that sets the highest benchmark for the brand
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This role is on a 24-hour per-week contract.
Key Responsibilities
Sales & Customer Service
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Set the sales benchmark in store, consistently driving sales, achieving personal sales targets and enabling other sales colleagues to do the same.
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Create and maintain a dynamic, positive team environment conducive to generating sales.
- Greet, advise, and assist clients.
- Guide customers to the best products for their needs.
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Confidently and professionally answer client questions and queries, cross-sell, and upsell across all products.
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Prioritise the customer at all times, setting customer-service standards that exceed expectations in luxury retail.
- Be fully conversant with:
- All products and services
- Product care, waxing, and customisation
- Aftersales and stock availability
- Be fully conversant with:
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Ensure customer-service levels consistently meet and exceed company expectations.
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Act as a role model for customer service and sales standards.
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Stay updated on local events and current affairs to facilitate meaningful client conversations.
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Develop strong internal customer service with other Belstaff Stores and Head Office.
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Professionally handle customer complaints and issues.
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Understand Belstaff’s Global and International positioning.
Stock & Security
- All Belstaff stock is the responsibility of the entire team.
- Follow Company and Store Security procedures.
- Adhere to tagging and security systems.
- Protect stock at all times and act upon potential theft risks.
- Maintain shop-floor and back-of-house standards.
- Participate in audits and counts.
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Visual Merchandising
- Ensure merchandising aligns with Belstaff’s image and store objectives.
- Keep stock:
- Correctly labelled and tagged.
- Available and well-presented on the shop floor.
- In the best possible condition.
Miscellaneous Responsibilities
- Liaise with Store Manager and other Managers on:
- Safety and profitability.
- Legal store matters.
- Follow company rules and HSE legislation.
- Perform additional duties as required by the company.
Core Values
- Love The Challenge
- Find A Way
- Go All In
- Stand Together
- Be The Difference
Belstaff is an equal opportunity employer. We value diversity and will not discriminate on the basis of sex, race, marital status, disability, age, sexual orientation, or religion. We are committed to a fair and accessible recruitment process for all candidates. If you require any adjustments to the application or interview process, please let us know, and we will be happy to support you.
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