Sales Associate (Key Holder)

MERCHANDISING:

• Participate in the merchandising of the store to acquire the skills necessary to work independently.
• Ability to adapt Visual Merchandising Guidelines, make smart decisions with implementation, to positively impact the business.
• Meet deadline for Window and interior changes.
• Merchandise store as directed to a high standard and can direct team accordingly.
• Implement correct usage of interior signage.
• Ensure that all stock is well maintained and in good condition.
• Able to demonstrate and train team to recover and maintain Visual Merchandising standards.

HUMAN RESOURCES:

• Assist in the orientation and training of new associates.
• Assist management with coordinating the daily activities of sales associates.
• Support company philosophies and the management of staff.
• Motivate team, through regular feedback.
• Present a professional well-groomed appearance in accordance with established dress code.
• Dutiful in maintaining meals and break schedules.
• High level of attendance and punctuality

OPERATIONS:

• Open and close the store in the absence of the manager and assistant manager.
• Maintain appropriate records and receipts for all products sold. Ensure cash registers and money intake balance daily. All paperwork is checked and signed.
• Ensure name capture is attempted at every transaction.
• Ensure price changes are ticketed accurately and in a timely fashion.
• Notify manager of damages and partner with manager for proper return to the warehouse.
• Process shipments within 24 hours.
• Maintain proper housekeeping standards.
• Maintain a secure and hazard-free environment, adhere to all H&S policy.
• Able to carry out Health and Safety procedures, and ensure team adhere to all H&S Guidelines.

CUSTOMER SERVICE:

• Exemplify the TUMI Difference and Tumi Elite Moments.
• Demonstrate behaviours exemplified in the Selling Ceremony.
• Ensure TUMI University training roadmap is followed and completed as directed.
• Coordinate and seek assistance from the Store Manager and Assistant Manager in closing a sale or suggesting a special order, In-store home delivery or Safer pay.
• Clienteling and Data Capture, to build ongoing relationship with clients.
• Explain TUMI’s After Sales Service philosophy, and Warranty.
• Build and maintain client relationship through the TUMI App by Proximity.
• Promptly and efficiently process all basic sales transactions through the register, or X-store on iPad.
• Team training culture in store daily, TUMI University, and The Coach.
• Achieve set goals for UPT, through cross selling.
• Maintain an awareness of the competitive environment.

LOSS PREVENTION:

• Maintain inventory on the sales floor by replacing sold merchandise with merchandise from the stockroom.
• Give feedback on low stock, or Out of stock, to support Min/Max change.
• Take part in weekly cycle counts.
• Ensure during sales, the item is checked for correct price, by scanning correct barcode, through the till.
• Ensure items are properly checked in, ticketed, placed on the selling floor or stockroom within 24 hours.
• Promptly report shoplifters or in-house theft, through Guidelines/Incident Report.
• Control shrinkage through loss prevention awareness, and good customer service.
• Assist in the organization and implementation of inventory on seasonal or as-needed basis.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.