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Nordic Knots

Sales Associate, Nordic Knots at Harvey Nichols (Full-time or Part-time)

London
Posted 20 days ago
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About the Role

Nordic Knots is a Swedish design house building a new standard for rugs and home accessories. We are growing fast and expanding our physical footprint. We will soon be opening our first concession at Harvey Nichols in Knightsbridge, London, and are recruiting the team to represent Nordic Knots as true brand ambassadors and knowledgeable consultants.

You will be the face of Nordic Knots within one of the city's most iconic department stores, responsible for:

  • Driving sales
  • Delivering an elevated client experience
  • Ensuring the shop-in-shop is impeccably presented and operationally seamless

We are looking for someone with:

  • A strong sense of design, interiors, and luxury sales
  • The ability to work closely with the Harvey Nichols team
  • Dedication to championing our brand’s standards, aesthetic, and service approach

As part of our Retail Team at Nordic Knots, you enjoy:

  • Connecting with people
  • Being passionate about interior design
  • Helping build lasting client relationships

The ideal candidate brings:

  • Warmth, expertise, and commercial awareness to every interaction, ensuring clients feel inspired and supported

The ideal candidate has experience in retail and interior design or category-specific expertise in rugs, curtains, or home textiles.


Key Responsibilities

  • Client Engagement & Sales
    • Deliver exceptional service in-store to private clients and design professionals
    • Offer knowledgeable guidance on our collection of rugs, curtains, and textiles
    • Convert sales through engaging, personalised interactions

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  • Support & Administration

    • Manage follow-ups, quotations, and client communication with accuracy and efficiency
    • Maintain a service-driven and proactive approach
  • Showroom Presentation

    • Maintain upkeep of spatial design and showroom presentation in line with brand and styling guidelines
    • Ensure meticulous organisation and attention to detail
  • Sample Inventory & Logistics

    • Support ordering, deliveries, and supply managing for product samples and store operations
  • Product Learning

    • Complement product training with proactive study of available resources to deepen product knowledge
  • Systems & Tools

    • Utilise available tools and systems to support a seamless client journey
  • Budget Ownership

    • Achieve and exceed ambitious store sales targets and KPIs
  • Concession Liaison

    • Build strong working relationships with Harvey Nichols floor management and staff
    • Ensure smooth day-to-day collaboration
    • Align with store operating procedures

Qualifications & Experience

  • Experience in premium retail or background in interior design
  • Preference given for category knowledge in rugs, curtains, or home textiles
  • Excellent interpersonal skills with a refined client service approach
  • Organised and detail-oriented, balancing client-facing and operational tasks
  • Commercially minded and motivated by delivering results while upholding high service standards
  • A proactive and hands-on team player
  • Available on flexible availability, including weekends

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About Nordic Knots

Nordic Knots was founded in 2016 by Liza B Laserow, Fabian Berglund, and ** Felix Berglund**. We are a fast-growing direct-to-consumer Scandinavian interior design brand, with the USA as our major market. Nordic Knots was born from a culture of thoughtful design that exists beyond seasons and trends.

We fuse functionality with aesthetics, and a Scandinavian sensibility, crafting timeless textiles for the modern home. Great textiles are foundational and can transform a house into a harmonious home, framing beautifully curated lives.

Our head office and flagship store are located at Birger Jarlsgatan, central Stockholm. We also have a store in New York. We are scaling up in the Sweden, USA, and now UK.


What We Offer

We are a fun, driven team with high ambitions. Our culture is entrepreneurial and open-minded, valuing new ideas and suggestions for improvements. Everyone at Nordic Knots feels like they are contributing to our shared success.

We stand for a diverse and inclusive workforce, welcoming talented individuals who bring perspectives and ideas to the team.

We welcome applications for roles on a Full-Time or Part-Time basis.


Location

Harvey Nichols, Knightsbridge, London

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Skills

Sales
Client Engagement
Interior Design
Communication
Organizational Skills
Attention to Detail
Commercial Awareness
Team Player
Proactive
Luxury Sales
Product Knowledge
Showroom Presentation
Customer Service
Follow-ups
Quotations
Logistics

Location

London, England, United Kingdom

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