Harrods
Sales Associate - Wine & Spirits
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About the Role
In this role you will be responsible for playing a key part in creating exceptional experiences for our customers. Your role is all about delivering outstanding service, sharing your expertise, and representing the Harrods brand. You will:
- Provide world-class customer service and build lasting relationships.
- Demonstrate exceptional product knowledge across wines and spirits.
- Advise customers on the perfect wines and spirits based on their preferences.
- Understand the principles of wine storage, service, and food pairing.
This role is fully on site, working 5 out of the 7 days a week.
About You
You will have a passion for wines and spirits ideally having prior working experience within the industry and developing your knowledge within this field. You care about creating memorable moments for Harrods customers and always go the extra mile. You will:
- Be open-minded, enthusiastic, and eager to learn.
- Enjoy storytelling and bringing products to life for customers.
- Have technical knowledge of wines and spirits (WSET Level 2 or 3, or similar qualifications are a plus, but not essential)
- Be highly organised to keep the shop floor running smoothly.
- Work collaboratively and build strong relationships with colleagues and customers.
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About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
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If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Additional Information
- Time Type: Permanent
- Department: Wines and Spirits (Giorgio Santoleri)
As one of the world’s most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.
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