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Temperley London
Temperley London is a British luxury fashion house renowned for its distinctive blend of modern bohemian elegance, exceptional craftsmanship, and timeless occasion dressing. Founded in 2000, the brand is celebrated for its artisanal embellishment, romantic aesthetic, and heritage-inspired design, offering ready-to-wear, bridal, accessories, and home collections to a global clientele. The Temperley London flagship on Sloane Street is the brand's global home, offering an immersive destination of the World of Temperley London.
OVERVIEW OF ROLE
To sell Temperley London merchandise with a high standard of personal and professional service to customers.
RESPONSIBILITIES
- Greet, serve and advise clients, giving the best service possible at all times while introducing additional and alternative sales.
- Fully conversant with the product range including product alterations, stock availability.
- Maintaining the highest standards of housekeeping within store.
- To assist in maintaining the company standard to maximise sales.
- Maintaining company visual merchandising standards.
- Ensuring stock levels are well maintained.
- To be aware of the company policy on customer complaints, returns and exchange procedures.
- Handling customer complaints or escalating any ongoing issues to management.
- To be able to work on own initiative and on any specific mission or project as defined by your manager.
- Handling payments in all forms.
- Register all relevant transaction details onto the database.
- Proficient at creating and updating client files, managing own client book.
- Booking bridal, mainline appointments and fittings via phone and email.
- Managing customer appointments and perform all the necessary admin and follow up post appointment.
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REQUIREMENTS
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- Experience within a similar retail role, preferably in womenswear / luxury.
- Must have strong communication, follow-up and team orientation.
- Be able to support a collaborative, innovative and results-orientated environment in a cross-functional team.
- Proactive and positive
- Display flexibility with good organisational and prioritisation skills.
- Can perform under pressure and operate in a fast-paced environment.
- Enthusiastic and motivated
- Excellent IT and numerical skills
- Sound commercial awareness
- Confident, ambitious and resourceful
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