Technical Network Recruitment
Sales Business Analyst - Dynamics 365
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Sales Business Analyst (Dynamics 365)
Salary: £40,000 - £50,000 pa
Location: Hybrid (3 days on-site) – Walsall (preferred) or West Sussex, County Durham, London, Belfast or Mallow
Are you an experienced Business Analyst with a passion for improving business processes, driving user adoption and delivering business transformation?
Do you want to play a key role in a global Microsoft Dynamics 365 programme where you'll influence how an international business operates for years to come?
We're supporting a leading global manufacturing and distribution business with the appointment of a Sales Business Analyst to join their Commercial Excellence team during an exciting period of global transformation.
This is far more than a traditional Business Analyst role. You'll initially support the global rollout of Microsoft Dynamics 365 Finance & Operations before becoming a key member of the implementation of Dynamics 365 Sales (CRM), helping to define and embed a new global sales operating model.
Long-term, you'll become the subject matter expert for the CRM platform, working alongside senior commercial leaders to improve sales processes, user adoption and commercial performance across multiple international locations.
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This role has been created to support a multi-phase global transformation programme.
Initially, you'll play a key role in supporting the rollout of Dynamics 365 Finance & Operations, ensuring sales teams are trained, engaged and fully supported throughout each implementation.
Following the ERP rollout, you'll move into the implementation of a new global Dynamics 365 Sales (CRM) platform.
As the programme evolves, you'll become a key member of the Commercial Excellence team, supporting continuous improvement initiatives, standardising global sales processes and helping maximise the value of the CRM platform across the business.
Key Responsibilities:
- Support global Dynamics 365 Finance & Operations implementations and go-live activities.
- Deliver user training, workshops and hypercare support.
- Gather business requirements and document business processes.
- Support User Acceptance Testing (UAT), defect management and release activities.
- Work closely with Sales, Commercial Excellence, IT, Business Intelligence and external implementation partners.
- Help define and implement global sales processes within Dynamics 365 Sales.
- Create user documentation, training materials and process guides.
- Champion CRM adoption and continuous process improvement.
- Support reporting, forecasting and commercial excellence initiatives.
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About You:
You'll be an experienced Business Analyst, CRM Business Analyst, Sales Systems Analyst or Dynamics 365 Functional Consultant who enjoys improving business processes and supporting users through change.
You'll ideally bring:
- Experience supporting Microsoft Dynamics 365 implementations (Finance & Operations and/or Dynamics 365 Sales).
- Strong business analysis skills including requirements gathering, process mapping and documentation.
- Experience supporting User Acceptance Testing (UAT), go-live activities and hypercare.
- Excellent stakeholder management and communication skills.
- Experience delivering training and driving user adoption.
- A collaborative approach with the ability to work across technical and non-technical teams.
Experience within manufacturing, engineering or distribution would be advantageous but is not essential.
If you're looking for an opportunity where you can influence global business processes, support a major Dynamics 365 transformation and develop into a recognised CRM subject matter expert, we'd love to hear from you.
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