Avanti Personnel Recruitment for Sales Coordinator

The purpose of the Sales Coordinator role is to manage current and prospective customers, collaborating with the wider team to meet assigned targets for sales, volume, and margin.

This role will be responsible for developing and coordinating our sales and marketing efforts to ensure international sales growth along with accurate and timely order entry, proper document collection per country requirement, research, billing, and collections for sales orders, coordinating orders with production schedules.

Duties & Responsibilities

• Receive and respond to customer enquiries, purchase orders, or sales orders via electronic mail, telephone, fax, mail.
• Managing the sales pipeline and ensuring that all opportunities are captured and followed up on in a timely manner.
• Coordinating sales meetings and conference calls, preparing sales presentations, and providing administrative support to the sales team.
• Conducting research on potential clients and competitors and providing insights to the sales team to help them develop effective sales strategies.
• Providing excellent customer service to clients and responding to their enquiries in a timely and professional manner.
• Managing the sales database and ensuring that all data is accurate and up to date.
• Coordinate and work with customers daily from start to finish for each order.
• Able to prioritise work in a fast paced, multi-tasking environment.
• Support the Sales Team with their customers and assist where necessary.
• Determine and/or verify product size, pricing, sample packaging, labelling, and country requirements.
• Process and maintain contracts.
• Assist with preparing monthly sales reports.
• Manage order changes or determine appropriate substitutions to expedite orders.
• Coordinate problem resolution with appropriate departments.
• Work closely with the accounting department to gather customer credit applications, check references, etc. to establish customer payment terms.
• Resolve / follow up on customer concerns in a timely basis to ensure customer satisfaction.
• Maintain and prepare reports for each country as required by management and agents.
• Determine appropriate delivery method based on customer needs and type of product.
• Develop in-depth knowledge of products, pricing, packaging, delivery, and contract arrangements.
• Collaborating with other departments to ensure that all sales-related activities are aligned with company goals and objectives.
• Makes presentations to management which explain how to meet sales goals and talk about any new innovative ideas that management may have.