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Howden – Sales Coordinator Role
Who are we?
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years.
Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
About the Role
As a Sales Coordinator, you will form part of the Qualifying Team function and will be the first contact with a customer, explaining the features of Howden and the benefits of the advised sales process to generate and refer a lead for the Sales Consultants. The key scope of the role is to make high-volume outbound calls on real-time and legacy campaigns to meet expected call and quality targets.
You’re the company’s first point of contact when leads arrive from our comparison site. You’ll support high-volume customers via phone and voice, converting call efforts and leads with high tips and scope.
Responsibilities
- Act as the first point of contact on call campaigns to bolster a customer’s interest and generate qualified leads for the Sales Consultants
- Ensure all leads generated are correctly qualified as per Howden’s Sales Coordinator script
- Clearly and concisely promote the features and benefits of Howden, our products, and the advised sales process, while taking advantage of cross-sell opportunities
- Achieve and maintain targets for productivity, quality, and compliance
- Proactively contribute to maintaining FCA legislation and regulatory guidelines while working collaboratively in a demanding role
- Ensure team leads and manager goals are delivered and exceeded, demonstrating suitable enthusiasm, openness, and tenacity
- Engage with colleagues to equip them with knowledge, efficient training, and support to achieve outstanding calls, service, and independent work results
- Perform administrative tasks in line with Howden’s compliance framework
- Maintain awareness and activity towards INTEGRITY, UNITY, INNOVATION, and PASSION (I.U.I.P.)
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Requirements
Essential Skills & Experience
- Excellent communication skills (both verbal and written) in customer-facing roles with external contacts
- Highly dedicated to being reliable, honest, and passionate about serving our customers
- Ability to contribute to a positive, working environment with strong team spirit and work ethic
- Strong commitment to delivering exceptional customer experience
- Strong ability to follow scripts and deliver a consistent service experience
- Proactive, driven individual, enthusiastic to grow and develop
- Capable of meeting targets and goals, with self-motivation
- Highly resilient and able to handle challenging situations effectively
Desirable Skills & Experience
- 6-months minimum experience in customer service or sales roles
- Experience working in an outbound call centre environment, and/or within financial services or regulated sectors
- Administration qualification (e.g., NVQ)
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Benefits
- A career you define, aligning with Howden’s core values:
- Our successes all come from someone brave enough to try something new
- We support each other in the small everyday moments and the larger challenges
- We are determined to make a positive difference at work and beyond
Additionally:
- Reasonable adjustments – we commit to providing flexibility where possible, including but not limited to:
- Flexible hours or hybrid working (where applicable and feasible)
- Software, IT, office setup adjustments
- Other potential reasonable accommodations
If this role sounds exciting but you're unsure if it’s the right fit—apply anyway! If your qualifications match the criteria, we'll follow up to guide you through any needs for reasonable adjustments.
All adjustments require assessment to fit within the responsibilities of the position. Questions? Reach out to our Recruitment Partner.
Permanent Position
Howden began in 1994 as just three people and a dog—now we’re 23,000 of us, managing $37bn of premiums weekly, and confidently serving insurance markets globally. Our largest shareholder group is our employees, with strong support from three founding, long-term partners. We are built to scale, and future-focused—our values will never be sold.
The employee mindset drives our culture—everyone takes ownership of their actions, decisions, and results. We’re invested in winning overnight while plotting a path forward.
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