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Sales Consultant
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Sales Consultant
Sales Consultant (Power Retail / Bluewater Store) – Part-Time (12 hrs/week) | Fixed Term (13 Months)
Employment Type: Part-time (12 hours per week) Location: Bluewater store ( powershop ) Contract: Fixed term (13-month)
About the Role
Join Molton Brown, a trusted luxury fragrance and skincare brand under Kao, as a Sales Consultant in our Bluewater store. This role offers an exciting opportunity to be the face of the brand—delivering exceptional customer service, deep product expertise, and sensory-brand experiences that align with Molton Brown’s commitment to artisan craftsmanship, creativity, and sensory journeys.
You’ll create memorable customer experiences through personalized selling, including fragrance consultations and hand/arm massages, while also supporting day-to-day store operations such as stock management, inventory, cleaning, and replenishment.
Key Responsibilities
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Customer Service & Engagement:
- Provide immersive, high-touch customer service with confidence and authenticity
- Offer personalized fragrance advice, beauty consultations, and signature services (e.g., scented hand massages) to elevate the shopping journey
- Listen intently to customer needs, recommend targeted products, and deliver expert recommendations on Molton Brown’s curated offerings
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Operational Excellence:
- Maintain a well-stocked, visually appealing workspace with minimal waste
- Prep products, ensure store tidiness, and assist with vendor deliveries/replenishment
- Track inventory and manage stock rotation to prevent wastage
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Team Collaboration:
- Work seamlessly with store colleagues, adhering to team and business objectives
- Volunteer for additional training and fit-ups to explore opportunities for personal growth
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Requirements
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Essential:
- Proven success in customer-facing retail or hospitality roles (luxury or beauty preferred)
- Expressive communication skills—both oral and written—with a genuine passion for luxury and sensory experiences
- Strong attention to personal grooming and a high standard of appearance, reflecting Molton Brown’s premium brand identity
- Ability to build strong rapport quickly, showcasing confidence and professionalism
- Flexibility to adapt to dynamic workload demands, manage priorities effectively, and meet selling targets
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Nice to Have:
- Previous experience in beauty consultation, fragrance advising, or sensory product selling
- Knowledge of wider Kao/Molton Brown products beyond fragrances (e.g., shower gels, vegetal hand creams)
What’s In It For You?
- Competitive Remuneration: £13.45/hour (accurate as of rules update)
- Discounts: 50% retailer discount on all Molton Brown products*
- Holiday: 22 days + bank holidays (flexible leave policies encouraged)
- Wellbeing: Italian workforce union support |* birthday off | English enhanced holiday policy
- Performance Incentives:
- Optional monthly team-based bonus (up to 0.35% of store retail sales*)
- Quarterly free Molton Brown items (up to 5 valuable products)
- Subsidies: Discounted shopper schemes with major UK retailers, Company Car Allowance, Cycle to Work scheme
- Benefits Beyond: Health insurance, pension scheme with auto-enrolment, Life Assurance, parental leave extensions
- Career Development:
- Access to learning schemes (protracted industry trainings) via Kao University
- Aggressive careers path plan for internal customers
- Collaboration on innovation and inclusion opportunities (e.g. charity engagement, mentoring schemes)
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What We Offer: Our Core Values
We are Kao’s ingredient-driven British brand, blending traditional craft with modern sensibilities. Our culture is built on:
- Integrity & Craftsmanship
- Honesty in every interaction: what you do behind the counter matters as much as the product itself.
- Freedom to Think
- Autonomous problem-solving mindset; encouragement to propose store-specific ideas.
- Respect & Inclusion
- Leadership Principles grounded on trust and autonomy.
- Accountability
- Teamwork demons: individuals hold each other accountable to uphold high service standards.
- Collaboration in Uncertainty
- An open-door approach: project managers listen to front-line workers engender away discussions.
All stores/conditions vary by floor availability and region.
1Heritage (Yaō Kōgaku Haisha) in Jeonju, *2Once operating with Museum Shop connectivity (sunken lengths vary heavily).
Kao has proudly led this British cultural icon—with 33 000+ staff globally.
To learn more about joining Kao and living our purpose “Kirei” (meaning Beautiful/Wellness), follow this link: [Kao EMEA Careers Pages] [Apply now might entail third-party service] {hidden behind link}.
Our compliance to EU data protection as our Legal Notice 2028 binds us under GDPR policies: [Kao UK Endorsements]
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