GIVENCHY
Sales Consultant - Givenchy - Harrods
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Sales Consultant - Givenchy - Harrods
Our Sales Associates are the first human expression of the Maison for many clients. They are ambassadors of Givenchy’s values, service culture, and attention to detail, playing a vital role in creating welcoming, refined, and emotionally engaging experiences. They succeed by being present, curious, and committed to learning — building strong foundations in service, product knowledge, and client engagement while contributing positively to the team and store environment.
ROLE PURPOSE
To deliver a high-quality client experience aligned with Maison standards, contribute to store performance, and develop strong foundations in selling, service, and clienteling.
As a Sales Associate, you grow through experience, feedback, and curiosity — learning to take ownership of your impact on clients, colleagues, and the boutique environment.
WHAT YOU OWN
YOUR CLIENT INTERACTIONS
- Welcoming clients with warmth, care, and professionalism
- Delivering attentive, personalised service at every touchpoint
- Learning to understand client needs, preferences, and style
YOUR PERFORMANCE
- Building product knowledge, selling skills, and brand fluency
- Actively seeking feedback and learning from peers and leaders
- Taking responsibility for your own growth and progress
YOUR CONTRIBUTION TO THE TEAM
- Supporting a positive, respectful, and collaborative team environment
- Contributing to smooth client journeys and daily excellence
- Upholding standards in behaviour, presentation, and attitude
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KEY RESPONSIBILITIES
CLIENT EXPERIENCE
YOUR CLIENT INTERACTIONS
- Welcoming clients with warmth, care, and professionalism
- Delivering attentive, personalised service at every touchpoint
- Learning to understand client needs, preferences, and style
YOUR PERFORMANCE
- Building product knowledge, selling skills, and brand fluency
- Actively seeking feedback and learning from peers and leaders
- Taking responsibility for your own growth and progress
YOUR CONTRIBUTION TO THE TEAM
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Supporting a positive, respectful, and collaborative team environment
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Contributing to smooth client journeys and daily excellence
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Upholding standards in behaviour, presentation, and attitude
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Deliver refined, courteous, and consistent service
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Support personalised client journeys under Maison guidelines
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Contribute to a welcoming and emotionally engaging store atmosphere
SALES CONTRIBUTION
- Support achievement of individual and store objectives
- Apply selling techniques and storytelling learned through training
- Demonstrate focus, reliability, and professionalism on the floor
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BRAND & PRODUCT FOUNDATIONS
- Develop knowledge of collections, heritage, and craftsmanship
- Communicate product information accurately and with enthusiasm
- Represent the Maison through grooming, presentation, and conduct
OPERATIONAL DISCIPLINE
- Execute transactions accurately and efficiently
- Support stock, cash, and operational processes with care
- Maintain a clean, organised, and elevated boutique environment
HOW YOU GROW
- Show curiosity, humility, and willingness to learn
- Build confidence through consistency and preparation
- Develop autonomy gradually while respecting standards
- Take pride in representing the Maison
PROFILE
- Passion for luxury or premium retail
- Good interpersonal and communication skills
- Eager to learn and upbeat attitude
- Fluent in local language; additional languages are a strong asset
WHAT SUCCESS LOOKS LIKE
- Clients who feel welcomed, understood, and well cared for
- Consistent contribution to team and store performance
- Growing confidence and capability on the selling floor
- Strong foundations in service, selling, and brand knowledge
- Clear readiness to progress toward Senior Sales Associate
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