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Sales Consultant
Sales Consultant – Bluewater Store (Part-Time, Fixed Term, 13 Months)
Location: Bluewater Store, London Hourly Rate: £13.45
Born on South Molton Street, London in 1971, Molton Brown remains an icon of uniquely British style and a leading global brand within Kao’s cosmetics portfolio. Evolving from artisanal roots into a globally revered fragrance and luxury care brand, Molton Brown brings artistry, craftsmanship, and integrity to home, bath, and personal grooming products. Now available in luxury department stores, travel retail, hotels, and our stores, our products deliver an exclusive sensory experience.
As a ** Sales Consultant** in our Bluewater store, you’ll represent our brand excellence by delivering exceptional customer service, fostering personalised consulting experiences, and ensuring our signature hand massages, fragrance evaluations, and product trials are effortlessly delivered.
This is a part-time role (12 hours/week) on a fixed-term 13-month contract. Join us if you share our passion for luxury, wellness, and customer connection in a vacation retailer environment.
Responsibilities
In this hands-on role, you will:
- Engage customers with the ultimate sensory experience by guiding them through fragrance consultations, product sampling, and hand/arm massage rituals.
- Offer detailed expertise on Molton Brown’s definition fragrances, hand remedies, and bath/superpremium home products.
- Provide customised recommendations aligned with customer preferences and lifestyles.
- Manage store operations, including:
- Assisting with stock control, sales ring-ups, and product replenishment.
- Ensuring compliance with shop presentation standards and health & safety.
- Performing general store upkeep, including cleaning tasks.
- Achieve personal and team sales targets while maintaining a customer-centric approach.
- Support your team in creating a welcoming, high-end retail environment that embodies Molton Brown’s values of elegance and innovation.
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Requirements
We are seeking someone with:
- Exceptional communication skills: Confident, engaging, and adaptive for all-age customers.
- A passion for luxury: Championing exclusive, personalised service and our artisan-made products.
- High standards of grooming/personality: Reflecting Molton Brown’s sophisticated and polished brand identity.
- Team collaboration: Proactive, motivational, and aligned with store-wide KPIs (e.g., sales, customer satisfaction).
- Flexibility in hours: Availability to respond to seasonal demands and business requirements.
- Professional customer service experience: Previous retail or advisory roles/knowledge would be advantageous.
- Educational background: No specific requirements, but enthusiasm for luxury goods and fashion aesthetics is key.
What We Offer You
Learn on the job training while enjoying:
- Competitive hourly rate: £13.45/hr
- Exclusive retail discounts: 50% off all Molton Brown products, giving you direct access to the full range whilst saving on your self-grooming essentials.
- Generous holidays: 22 days + bank holidays + a birthday gift day off.
- Recognition: Quarterly store bonus scheme for exceeding sales targets (up to 0.35% of sales).
- Free product allocation: 1x high-end product every quarter, chosen from our standard offerings.
- Additional benefits:
- Discounts on UK high-street retailers (e.g., Monocle, St James’s, Ted Baker direct).
- Enhanced family leave.
- Enhanced health care package.
- Dedicated wellbeing support team.
- Ongoing training programmes: Acquisition scheme, professtionals, retail leadership learner.
- Personal development: Broadened by Kao Group caregaters, to view your full personal development plan.
- Trust and respect as part of an inclusive international team. Diversity and inclusion are central to our mission.
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What You Can Expect
Culture and Mission
- Bold Team Culture: Collaborate within ambitious, entrepreneurial teams united by innovation and creativity.
- Supportive Workplace: Depth of collaboration and friendly inclusion — we adapt our diverse teams to approach challenges ideation and result driven.
- Investment in You: Opportunities to grow your skills through Kao’s international education program, L&D values, and custom mentorship.
A Culture of Purpose
- “Kirei – Making Life Beautiful”: Our commitment is to elevate lifestyles through product design, quality, and sustained integrity.
Why Us?
Join Kao, a 340-year-old Japanese legacy, a truly international business. Collaborate in an envisioned culture that aligns self-growth with global impact. In our partnership, your opinions matter.
Discover this journey: 👉 Kao Global Careers 👉 Kao EMEA Purpose 🡪 Kao Privacy Policy
Prerequisites:
- Available for returns of breaks; traditional or modern retail environments.
- Enthusiasm to live in a visionary community linked to quality of career carer-land-first. Apply today!
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