J.I.M UK (Joy In Movement UK)
Sales Consultant
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JOY IN MOVEMENT
Sales Consultant
About J.I.M
Hi! We are Joy in Movement (J.I.M), the UK’s first fully automated infrared fitness studio. We run 30-minute, low-impact classes in 40° heat, set to fresh DJ-produced beats, designed to help people sculpt, stretch, strengthen, and feel good in their bodies.
We’ve been featured in Forbes and Time Out, our first studio is buzzing in Ecclesall Sheffield, and we’re rolling out across the UK at pace. Twice the results, half the time — that’s the promise. Now we’re looking for a driven, people-first Sales Consultant to help us grow our membership base across the UK.
The Role
As a Sales Consultant at J.I.M, you are the engine behind our membership growth. You’ll work across multiple studios, converting warm inbound leads from our studio teams and generating your own pipeline through outbound activity, all from the phone and, when needed, in studio. You’ll be the first voice many prospective members hear, and your energy, knowledge, and follow-through will be what turns a curious enquiry into a committed membership.
This is a hybrid role. You’ll split your time between working remotely and attending studios across the UK, with the flexibility to be where the leads and the momentum are.
This role owns two core performance areas:
- Generate; build and manage your own outbound lead pipeline alongside warm leads passed from the studios.
- Convert; move prospects through the sales journey and close memberships with confidence and care.
Reports To
J.I.M Manager; day-to-day performance, sales targets, and conduct. Weekly 1:1.
What You’ll Be Doing
Generate - Lead Generation & Outreach
- Work warm inbound leads passed from meta platforms across multiple J.I.M locations.
- Proactively generate your own pipeline through outbound calls, social outreach, and local referral networks.
- Track and log every lead accurately in Hapana Grow, the same business day.
- Respond to all new leads within 24 hours.
- Keep your pipeline clean, current, and free of stale leads older than 14 days.
Convert - Sales & Membership Closing
- Move leads through the pipeline using the most appropriate contact channel (call, SMS, or social, age and platform specific).
- Pre-call Free Trial members the day before their session and send an SMS reminder the morning of.
- Conduct post-class follow-up within 24 hours of every Free Trial session.
- Present J.I.M membership options clearly, confidently, and in line with brand standards.
- Hit the 60% conversion target within 2.5 weeks of a prospect’s first class.
- Handle objections with knowledge, empathy, and genuine belief in the product.
- Process new memberships and onboard members into Hapana Core.
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Collaborate - Studio & Team Partnership
- Work closely with Studio Managers across multiple locations to align on lead flow, follow-up timing, and local campaigns.
- Feed insights back to the J.I.M marketing and management teams on lead quality, objections, and conversion blockers.
- Represent the J.I.M brand consistently across every interaction - on the phone, over SMS, and in person.
How We’ll Measure Success
Generate
- New qualified leads contacted per week: target set with your line manager.
- Lead response time: within 24 hours.
- Pipeline hygiene: no stale leads older than 14 days; 100% of leads logged in Hapana Grow same day.
Convert
- Free Trial classes booked per week: 10–20.
- New member sign-ups per week: 6–7.
- Conversion rate: 60% within 2.5 weeks.
Operational Rhythms
Daily
- Check and work all leads in Hapana Grow; log every communication and update status indicators.
- Make outbound calls and follow-up contacts for pre- and post-trial touchpoints.
- Send SMS reminders to Free Trial members booked the following day.
- Review no-shows and uncontacted leads; action same day.
Weekly
- Update the KPI tracker with current performance data.
- Clean up the lead pipeline and remove or escalate stale entries.
- 1:1 with your line manager to review performance, pipeline, and priorities.
- Coordinate with Studio Managers on upcoming Free Trials and local lead flow.
Monthly
- Analyse conversion rates and individual sales performance.
- Review pipeline trends and identify patterns in objections or drop-off.
- Complete any required CRM and data accuracy audits.
- Self-reflect and set goals for the month ahead.
Systems & Tools
- Hapana Core - member management, memberships, payments, and access.
- Hapana Grow - lead pipeline, sales tracking, and prospect communication.
- J.I.M App - member self-service (you’ll need to know it to answer questions).
- Phone & SMS - your primary sales tools.
- Social Media - Instagram, TikTok, and Facebook for outbound outreach where relevant.
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You’ll Thrive Here If You…
- Are a natural on the phone - warm, clear, persuasive, and genuinely interested in people.
- Have experience in a sales or business development role, ideally in a call centre, gym, wellness, or subscription-based environment.
- Can manage a high-volume pipeline without dropping the ball on follow-ups.
- Are comfortable working towards KPIs and know how to self-manage your output day to day.
- Believe in the product - or better yet, you’re already into wellness, fitness, or recovery in some form.
- Are organised, competitive (in a good way), and take pride in your conversion numbers.
- Work well independently but love being part of a team that’s growing fast.
What Success Looks Like
You know this role is working when:
- Your pipeline is healthy, current, and moving. No stale leads.
- Conversions consistently hit the 60% target.
- Member numbers 150 min per studio.
- Studio Managers trust you and lean on you as a key part of their growth engine.
- New members are joining J.I.M and citing the conversation with you as the reason they signed up.
- You’re proud of your numbers and you know exactly what’s driving them.
The Good Stuff
- Salary: [TBC] base salary per year, depending on experience, plus commission/bonus.
- Hours: Part-time, 20 hours per week including evenings and weekends. (4 hour contract)
- Location: Hybrid - remote plus studio visits across multiple UK locations where needed.
- Holiday: 28 days including bank holidays.
- Unlimited free J.I.M classes for you.
- Real career growth - we’re scaling fast and we promote from within.
- A team that likes each other and a brand we’re proud of.
How to Apply
Send us a CV and a short note telling us why you’d be brilliant at this. Bonus points if you share a specific example of a sale or conversation, you’re proud of - the moment you turned a not sure into a yes.
Email: unitedkingdom@joyinmovement.uk Subject line: Sales Consultant, [Your Name]
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