Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

Job Description

You will be responsible for providing Commercial Sales support to designated Customers within a specific Sales Team (and the external John Crane Sales & Service personnel who support them). This support will cover such things as dealing with RFQ’s, assigning product codes were required, Contract review and Order Entry onto our Business system (SAP), expediting to delivery and all post-delivery queries, so owning the demand from cradle to grave.

This is a great opportunity to join John Crane - a global leader in the industry with a good reputation – in a fast-paced and challenging role, with a high level of responsibility and chance for career progression.

• To deal with, in a professional manner, the total needs of the Customer, JC External Sales & Service personnel, taking full responsibility and accountability to ensure they experience exceptional Customer Service at all times;
• To provide first point commercial support for key initiatives, bids, orders, scope of supply reviews, order reviews, returned goods investigations, any complaints, issues, etc. received from the Customer;
• To accurately load orders onto differing supply plants using our business system and liaise with them on the initial scope and any changing Customer requirements through the course of the contract;
• Utilisation of Company pricing tools, e.g. PriceFx and Special Customer pricing within current departmental procedures;
• Understand standard drawings depicting our Products and clearly specify any change to these designs and/or a detail component drawing utilising the preferred systems within the Company;
• Manage the cradle to grave lifetime of the order;
• Work closely and professionally with other JC personnel and Departments to ensure you get all the required assistance to respond to your Customer, in an informative and timely manner;
• To produce high quality and timely Quotations / Bids for any product type. This could be variable in content and level;
• To manage any revisions to the bids and liaise with External Sales personnel and others to manage these revision responses within the times requested and at a level of detail at, or preferably above what would be deemed required by the Customer;
• Commercial selection of product from given data for the full JC product range;
• To partake in, and manage as and when required, to a complete resolution for account and credit queries, returned goods for inspection / report, customer complaints;
• Customer visits as and when required in support of sales initiatives and improved Customer relationships.