Wiley
Sales Coordinator
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Sales Coordinator
Assistant, Sales Operations
We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues, and society at large.
About the Role
The Assistant, Sales Operations serves as a vital link between sales teams and customers, providing critical administrative support to drive sales processes and enhance customer satisfaction. This role supports Account Managers across regions by handling various administrative tasks, processing orders, and maintaining customer relationship management systems.
The ideal candidate will have:
- Exceptional organizational and communication skills
- Ability to excel in a fast-paced, international environment
- Capacity to prioritize competing demands effectively
Primary Responsibilities
Customer Support and Communication
- Manage customer inquiries regarding:
- Pricing
- Contract options
- Invoicing
- Access issues
- Serve as a first-level contact for customers to:
- Triage sales requests
- Resolve general inquiries
- Develop product and service knowledge for effective response to customer needs
- Maintain timely and professional communications via email and phone
Sales Administrative Support
- Process new and renewal orders for digital products, including:
- E-journals
- Books
- Databases
- Reference works
- Support preparation of:
- Sales proposals
- Quotations
- Presentations
- Assist with license agreements in Contract-Lifecycle-Management systems
- Create and process sales invoices, track payments, and resolve billing issues
- Collaborate with internal departments to resolve customer access problems efficiently
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Data Management and Reporting
- Maintain customer information accuracy in CRM systems (Salesforce)
- Compile reports on customer usage and holdings
- Generate reports (standard and ad-hoc) to support business decision making
- Update databases with new and existing deal information
- Ensure compliance with data governance policies and internal processes
Sales Operations Support
- Assist with market research and prospecting
- Compile prospective customer contact information
- Support sales meetings and events administratively
- Collaborate to optimize the sales process
- Manage travel arrangements, scheduling, and calendars for the team
Process Improvement
- Identify opportunities for improving processes and increasing operational efficiency
- Assist in development and implementation of new workflows
- Contribute to team projects as necessary
Qualifications/Education
- High school diploma or equivalent required
- Associate's or Bachelor's degree preferred (not mandatory)
Experience
- Sales administration or customer service experience desired
- Familiarity with CRM systems (Salesforce) advantageous
- Experience in a publishing or digital content environment is a plus
Skills and Attributes
- Excellent written and verbal communication skills in English
- Additional language proficiency is an asset
- Strong analytical and organizational skills
- Microsoft Office proficiency, especially Excel (prioritized)
- Self-disciplined with ability to prioritize tasks under pressure
- Strong interpersonal skills and ability to work effectively in diverse teams
- Adaptable problem-solving mindset
- Ability to thrive in a fast-paced, high-demand environment
- Quick learner with adaptability to new systems
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About Wiley
For over 200 years, Wiley has transformed knowledge into discoveries that shape the world. Today, our global team of innovators and experts drives innovation in science, education, and publishing, creating impact at scale.
We believe progress is not passive—we accelerate scientific breakthroughs, advance learning, and redefine industries. Here, your contributions matter and have the power to drive change.
We affirm:
- An environment that encourages courageous contributions, bold progress, and continuous learning
- Supportive policies including healthy work-life balance (such as meeting-free Friday afternoons)
- Programs fostering employee community and professional growth
- Equal opportunity practices. We prohibit discrimination.
- A transparent and equitable pay culture with industry-leading benefits.
Wiley is committed to a stable workplace where:
- Your ideas grow, and your talent is valued
- Your work impacts lives
Equal Opportunity Employer Notice
Wiley is an equal opportunity/affirmative action employer. Applicants of all backgrounds are evaluated and treated based on ability without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information, or status in groups protected by law. Applicants requiring accommodation may contact tasupport@wiley.com.
Salary Range in GBP, UK/EU/USA/Austria regions: 25,353 GBP to 31,384 GBP
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