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If you are ambitious, self-motivated, hardworking and a team player and interested in growing your career with an International FMCG business, please read through our job opportunity.
A customer facing role responsible for coordination, both internally and externally, of specific administrative aspects of sales activities such as new product development, offers management, document & samples flow, article creation/modification, promotional activities, lifecycle management, and all this within a set of assigned customers.
Develop relationships with key external customer contacts and internal stakeholders to guarantee the launch of products within the agreed conditions with the customers and with respect to all relevant legislation. Guarantee the management of events by making sure that these are evaluated on feasibility and internal impact and to provide high quality, in-depth administrative support to Key Account Management.
Key Responsibilities:
Product Launch Management
- Develop the Article creation form (phased volumes, timings, distribution spreads, definitions of the product…)
- Verify delivery data & level of obsolete stock + communication towards both the customer and Contract Management
- Create the product launch (project) in order to define the CPA (Critical Path Analysis)
- Translate the Product Brief, by means of SAP-workflow, into a Project Plan with clear instructions to other processes involved (Account Management, Product Development, Production, Contract Management…)
- Manage and follow up the complete Project Plan (from the start of the launch till the start of the events process), keeping updated the project into McBride’s technical portal.
- Guarantee active communication (as well internally as externally)
- Request production samples and make sure samples arrive on time with customers.
- After approval from the customer on the product samples, stop the product launch phase in order to enable the events process to start.
- Management of bottle-neck situations in order to avoid any problem that prevents delivery according to plan, propose, communicate and follow up solution internally and externally
Events Management
- Make sure that events are evaluated on feasibility and internal impact before position taking with the customer
- Management of specific component stocks with the production sites PLM and in direct with the customers
- Introduction of the event in SAP
- Management of the follow up of the events process
- Management end of stocks until the end of the event
- Manage the phase out and synchronisation of products by making a plan based on agreements with customers, instructing all processes involved and following up the projects.
- Synchronise phase out with product launch
Customer Material Info Management
- Manage new product sold to the customer and the replacement of an existing product by a new one
- Liquidation of a product not replaced and removal of it from the CMI
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Customer Offer Management
- Follow up the complete document flow and samples flow: Sample requests, TDS, safety data sheet, technical documents to be filled in.
- Fill in all other commercial product related documents asked by the customer.
- Upon arrival from pricing of the formalised offer with detailed product description and prices, add the general commercial trade before sending the complete, formalised and signed offer to the customer.
- Fill in the offer into the Customer web site
- Once the offer is running, provide the customer with all needed product related information and samples.
- Complete the ROF with requested launching date and probability
- Send to the customer last version of tariff price list validated by Pricing officer
- Commercial agreement and Prices: input in SAP and follow up
Local Promotions Management
- Focus on Management of promotions from start till stop: Guarantee that all data required is obtained
- Responsible for executing a feasibility study at plant level, ensuring bottlenecks are solved and properly communicated to all processes involved
- Obtain forecasts and communicate them to the processes involved and assure follow up of the entire promotion activity
- Follow-up end of stocks until the end of the promotion and guarantee no obsolescence.
- Management of bottle-neck situations in order to avoid any problem that prevents delivery according to plan, propose, communicate and follow up solution internally and externally
- Late promotions are the end responsibility of this role
Local Commercial and Customer support
- Give the appropriate administrative support to the KAM
- Keep updated the customer portal management, encode logistic sheets, product information, complete supplier data
- Be responsible for a complete and comprehensive customer statistics
- Support KAM & Customer on general topics / questions: Customer identity cards, Customer account plans, Process Creation of new customers, preparation of customer visits
- Participate to commercial meetings and/or customer visits if required (relevant & useful)
Behavioural & Personal Competencies:
Teamwork
- Competent in working in teams, learning from mistakes, supporting others, respect of others opinions regardless of own views
- Consistently thinks of the needs of the team and focus on the achievement of collective results
- Focuses on issues as a team and holds other accountable for delivering results
- Has the moral courage to bring all topics and difficult issues to the table and commit to decisions collectively taken.
- Understands that maximising specific customer and BU results needs, to be in the context of what is best for the wider McBride business
Delivery
- Ensure projects are delivered on time, consistently
- Consistent in the review and monitor of compliance to ensure write off and obsolescence is minimised in all areas.
- Understand your part in the end to end supply chain and use this knowledge to reduce costs and deliver outstanding customer service.
- Able to take into account the cross functional implications of all customer agreements made and inform relevant stakeholders
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Planning & Organising
- Regularly act with speed, agility & confidence
- Ensure customer performance metrics are clearly understood
- Ability to consistently analyse problems and separate cause and effect
- Consistently identifies insight from a range of business data to improve
- Able to manage work load of self and team to deliver on objectives
Problem Solving & Decision Making
- Consistent in commitment to plans, buy to decisions and continuous improvement
- Participate and lead discussions and debates
- Consistent in engaging other stakeholders to develop solutions
- Regularly drive to continuous improvement in the decision making process (Plan, Do, check, Act)
- Does not accept the status quo, challenge perceived wisdoms, escalate when required and strive for a better way
Commercial Acumen
- Understand and can clearly articulate the Cost Leadership Liquids Division Strategy and how it specifically translates into function activities
- Understand the key financial concepts and be able to relate these within current role
- Have knowledge of the complete value chain and how local decisions impact on other functions in the business unit
- Have an understanding of the category, the competition, the customer and use this on a daily basis
Communication Skills
- Effective in knowing which communication method is most appropriate for a given situation
- Consistent in active listening to understand others’ points of view
- Highly effective in communicating externally acquired key insight to the relevant stakeholders
- Consistent in communicating accurately, clearly and concisely
- Competent in articulating messages and proposals in an engaging, passionate, compelling and convincing manner
- Able to recognise and modifying communication style depending on the personal style of the audience
- Can consistently represent the needs of customers within the business to meet our technical & commercial requirements
Technical Competencies & Qualifications:
- Graduate Calibre, Bachelor Degree or equal through experience (Required)
- Intermediate level ability in Microsoft Office Applications; Excel, PowerPoint and Word (Required)
- Minimum 1 year experience in a Customer service or Commercial role (required)
- Use of SAP (Required)
- Project Management Skills: understand critical paths and importance of adherence to ensure timely launches (required).
- Solid understanding of company and customer supply chains (desirable)
- Able to develop working relationships with customers and with people from other areas of the business.
- Language skills according to the region
- Good verbal and written communication skills
- Ability to plan and organise work, Logical reasoning, Commercial awareness, ability to handle conflict
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Skills
Sales Coordination
Project Management
SAP
Microsoft Office
Product Launch Management
Customer Service
Critical Path Analysis
Stakeholder Management
Data Analysis
Commercial Awareness
Problem Solving
Communication Skills
Supply Chain Knowledge
Event Management
Administrative Support