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Job Purpose
A winner of more than 500 international awards, Emirates operates one of the aviation world’s youngest, most environmentally-friendly and technologically advanced fleet of over 250 aircraft.
Its rapidly expanding network spans 145 destinations in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.
- Provide support to Channel Managers (Leisure and Corporate) with internal and trade queries as and when required.
- Assist sales Executives with achieving their sales objectives including the use of virtual engagement to reach and engage with a wider audience of trade partners.
- Assist Sales Team with preparation of visual material for travel trade events and fairs.
- Ensure salesforce.com is updated on a regular basis with trade accounts / IATA and at chain levels.
Provide administrative support to the Senior Manager Sales and Manager Commercial Enablement by handling sales queries, correspondence, preparing meeting minutes and redirecting matters to relevant departments as appropriate when Inside Sales Officer on leave.
- Look after ticket allocation, administration for UK stakeholders including external parties for sponsorship events such as Arsenal/rugby/cricket and other sponsored events, deal with all the queries.
- Liaise with Head Office and Eventim to ensure tickets are managed and sent out in a timely manner.
- To assist and manage head office requests in the absence of inside sales officer.
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Ensure salesforce.com has correct and up to date event / sponsorship information for POS UK market including updating account records with sponsorship tickets given out and creating Salesforce campaigns where necessary to support this.
- To attend industry functions, trade events, conferences when required.
- Organise fam trips, events and roadshows when required including making flight bookings for fam trips and prizewinners.
To liaise with other internal departments such as Corporate Communications to ensure consistent commercial messaging and brand compliance including support with B2B communications, approval of marketing material from UK Trade using Emirates global guidelines.
Assist with running UK Trade Incentives using the Emirates Partner Portal. Manage campaign assets, upload into Salesforce Content Management, administer prize draw and prize fulfilment.
- Provide support for onboarding of the agents via the Emirates Partners Portal and ensure the content is kept relevant for the UK trade.
- Provide support for ad hoc dotmailing, including cleaning and maintaining relevant databases.
Qualification
- A good standard of general education up to A level standard.
- Minimum of 4 years’ Airline sales support or administrative experience.
- Strong commercial acumen.
- Knowledge of digital workplace tools including Microsoft Teams, Word, Excel, PowerPoint and Sharepoint.
- Knowledge of reservations, fares/ticketing and Emirates’ products and services.
- Experience of marketing, communications and events.
- Ability to maintain and interpret sales data/statistics.
- Experience in using salesforce.com or similar Customer Relationship Management (CRM) application.
- Excellent presentation and communications skills.
- Valid full Driving Licence is desirable.
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Additional Information
- You must have the right to live and work in UK, if you are applying from outside of the UK, please upload evidence of your right to work with your application.
- Internal staff can only apply if they have completed a minimum of 1 year of service with the Company/in their current position.
Salary & benefits
- Each November we like to reward our team with a contractual one week salary bonus, and after five years we increase that to two weeks.
- Your health and wellbeing is really important to us, so we will also give you benefits such as staff travel from day one where you can use your annual leave (up to 26 days, plus bank holidays) to explore our global route and hotel network.
- To make sure we are keeping you healthy, you will be given private health care and a health cash plan to look after yourself and many other benefits such as profit share, high street discounts and private healthcare.
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